3 Step IT Annual Report 2018 - Page 21

sustainable, and to share their efforts on social
media. We established a ‘whistleblowing’
service, for anyone to use, to make it easier to
report concerns, and for us to act where there
are shortcomings.
Sustainability lies at the core of 3 Step IT’s
business. We provide our lifecycle management
services based on the circular economy’s
Product Life Extension business (when the used
product is reused rather than recycled, so its life
is extended). Our services help make customers’
use of technology more sustainable, as well as
more effective and efficient.
We started to evaluate trading partners for
their own sustainability standards, and began
to develop the process to do the same for our
Beyond that core business model, we have a
pervasive approach to sustainability throughout
the company, working with all our stakeholders.
In our remarketing business, we developed a
customer environmental report that calculates
the carbon savings made by reusing their
returned devices. Successfully piloted in Sweden,
we will produce it generally during 2019.
As a customer, supplier, or partner, we want
to build enduring commercial relationships
supported by sustainable business practices.
The device repair initiative, mentioned in the
remarketing section, uses spare parts from
devices damaged beyond repair. So it increases
device reuse and extracts more value from
devices destined to be recycled. In the first two
months of the pilot programme, we repaired
2000 devices that would otherwise have been
recycled. We plan to introduce this repair
program to other refurbishing centres in 2019.
As an employer, we seek to offer meaningful
work and fulfilling careers, to employees who we
reward fairly, and offer a good work-life balance.
As a consumer of resources, we want to provide
our services, in a socially and environmentally
responsible way.
“It is not enough to offer sustainable IT. We have to provide our
services in the most sustainable way possible.”
Carmen Ene
Our progress and the excellence of our approach
were recognised with a ‘most sustainable’
award from Leasing Life, and for ‘Brilliance in
Environmental & Corporate Sustainability’ from
BOC, a global events and training group, and
with a Highly Commended in ‘The Circulars’, the
premier circular economy award, organised by
the World Economic Forum.
While awards are nice to win, sustainability
practice and progress is important for the sake of
all our futures. To help maintain our momentum
and set our improvement priorities for 2019 and
beyond, we asked stakeholders where they think
we should focus as we refine our priorities.
You can read more in detail about our approach
to sustainability in our 2018 sustainability report
that we publish separately. It summarises a year
of progress and introduces some of our plans to
do better still in 2019.
Sustainability is no longer a nice-to-have
business stance. It has become a competitive
differentiator: requests for proposals frequently
ask about sustainability policies and practices.
In some cases, it is an absolute requirement:
sustainability credentials have to meet the
required standards for the bid response to
progress to the next stage of the evaluation.
Sustainability is a journey and we made good
progress in 2018.
We ran education sessions for employees about
sustainability in general, and our policies in
particular. We involved employees in a ‘walk
the talk’ effort to make their own lives more


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