3 Step IT Sustainability Report 2018 - Flipbook - Page 14
AT 3 STEP IT
Sustainability is integral to our business model and our business ethos. While it is important for us
to meet regulatory requirements, we aim to go further. We want to create a positive environmental
and social impact with our business model based on effective and sustainable life-cycle management
of IT equipment. We try to run our business in an ever more sustainable way and to exceed our
OUR VALUES GIVE US THE FOUNDATION FOR EVERYTHING WE DO:
We choose to be positive.
We encourage each other.
We go the extra mile.
We talk straight.
We keep our promises.
We take responsibility.
We introduced our first group-wide Code of
Conduct in March 2018 to replace country
specific codes. In September 2018, a second
edition reflected our new Whistleblower policy.
The third edition, published in April 2019,
reflects the progress we have made and the
way our sustainability policies have developed.
It has new content on the UN Global Compact,
handling conflicts of interest, employment
policies, and inspecting sustainability in our
Our Code of Conduct remains a guiding
document that states 3 Step IT’s approach
to business, key policies and our ethics
and values, including topics such as anticorruption, anti-money laundering and nondiscrimination.
We are eager to learn.
We share best practices.
We learn from our mistakes.
During 2018, we gave employees training
on the Code of Conduct and our approach to
sustainability. In 2019, we will use our new
learning platform to provide this training on
demand. A sustainability foundation module
launched the learning platform to all staff, in
February 2019. Code of Conduct training will
follow and include certification: our goal is
that everyone working for 3 Step IT signs and
renews their ‘license to work’, which means
taking a test at the end of the course to
show the Code of Conduct is understood and
The Group Leadership Team sets the targets
and allocates resources for corporate
responsibility. The Quality, Environment and
Safety (QES) committee includes selected
members of the leadership team. It reviews
material corporate responsibility topics and
their management approaches bi-annually.
Functional leaders are responsible for creating
supporting policies and procedures. The
Group Leadership Team reviews, approves
and controls compliance with these policies.
The QES committee develops and reviews
policies and updates them as required. They
notify country management teams of policy
amendments to implement and enforce locally.
The Board of Directors reviews and approves
the Code of Conduct and key policies when
COLLECTION AND MANAGEMENT OF
INCIDENTS AND CRITICAL CONCERNS:
Staff members can report any incidents related
to, for example, non-compliance with policies,
information security or workplace safety
through their managers. The QES committee
manages an incident list and investigates
incidents for the Group. The QES committee
reports incidents to Group Leadership Team.
In exceptional cases (and there were none in
2018), critical concerns are reported to the
Board to review remedial actions.
A whistleblowing service introduced in 2018
improves our ability to learn about incidents
and concerns. This anonymous service is
available to employees, customers and the
public. Anyone with a concern can report
it: this is a helpful alternative if the issue is
sensitive, or the reporter simply does not
know where to start. Whistleblowing reports
go first to the CFO who determines how to
handle them. The Group Leadership Team
reviews a report summary every 6 months,
and the Board annually.