3 Step IT Sustainability Report 2018 - Flipbook - Page 28
At the end of 2018, there were 391 employees
altogether, with 47% female and 53% male.
The turnover rate for permanent employees
was 10% in 2018. See the Appendix for detailed
3 Step IT’s long-term success relies heavily on
our talented, smart and engaged employees.
The quality of the whole team and their
motivation clearly has a direct impact on
the service experience customers receive. It
follows that investing in our employees to help
them realise their potential and enjoy fulfilling
careers is a top priority.
We measure the satisfaction of our employees
and value their opinions and input. We run an
annual group wide employee opinion survey,
conducted by an external company. This
survey measures different work themes and
benchmarks the results against the top 25%
best performing companies.
Our employees’ participation rate was high:
352 (92%) answered the questionnaire, slightly
up on the 90% 2017 participation rate.
The overall employee satisfaction score was
high: 4.08 (out of a possible 5). We encourage
flexible working hours and remote work,
whenever practical. These practices probably
contribute to the rating for 3 Step IT as an
employer of 4.35, and a score of 4.47 for
recommending 3 Step IT as an employer. All
these scores are clearly in the top quartile
compared to an ‘all companies’ benchmark.
One area revealing scope for improvement
concerned IT systems and tools, and
frustration with the lack of improvement.
Our investments in IT systems increased in
2018. New versions of our asset tool will be
available in the second half of 2019, so scores
in this area should improve over time.
This word cloud shows the words chosen by employees when asked in the opinion survey to give three words
that best describe 3 Step IT the best.
The 2017 survey showed that, in a growing
company, we have to keep a keen focus on
training. We engaged a training manager in
January 2018, a new role, and a variety of new
training initiatives followed:
A series of 20-30 minute ‘#Learning #Sharing’
webinars with expert speakers. 10 sessions in
total, with 80 participants on average, and in
an anonymous survey all who answered said
they learnt something new.
All employees had mandatory training on
GDPR, and cyber-security from the end user
perspective. The completion rate was 95%.
sessions supported new internal
systems and products, rather than relying
largely on intuition and curiosity.
In partnership with Hanken SSE business
school, we started management and executive
We selected ‘360 Learning’ as a digital learning
platform and developed a first course on our
environmental management system.
We started to track training received: it was
4.5 days per employee in 2018. The challenge
for 2019 is to embed a more systematic and
structured approach individual and team