3stepIT Annual Report 2020 design review June 18 v2 - Report - Page 4
As I prepared my statement for last year’s Annual Report, I never could have imagined
that the world would be such a different place just 12 months later. The world has been
transformed by the far-reaching effects of the pandemic, and it will undoubtedly leave
a permanent mark. Many people, families and businesses have suffered the devastating
consequences of national lock downs and the global contraction of the economy on
a scale not seen for almost 100 years. Yet, as with many crises, we are also seeing the
emergence of positive change - hope springing from hardship.
As businesses worldwide scrambled to implement the
unplanned and wholesale shift to remote working, many
workers embraced a new-found flexibility and benefited
from the window of understanding and empathy that
this has provided into their personal lives. While entire
industries have suffered major decline, innovation is
everywhere as people stretch the limits of creativity and
ingenuity to find solutions to new challenges. As travel was
halted, we found new ways to communicate that aren’t so
harmful to the environment – technology stepping up to
provide connection in a time of mass isolation.
The world had already been rapidly coming to the
realisation that we need an urgent solution to the
climate crisis, but the pandemic has also provided
Mother Nature with some breathing space. Of course,
the need for action has not gone away and we are more
aware than ever of the impact “business-as-usual” can
have. The global crisis has provided a circuit breaker and
a chance to change course.
Despite the disruption caused by the pandemic,
sustainability remains a top priority for our customers.
They understand the need to meet the expectations of
employees, consumers, regulators and partners in taking
responsibility for their impact, but they also harbour a
deep desire to do the right thing. Sustainable technology
consumption is an area where they can make big gains
on this front. Technology lifecycle management is clearly
a cleaner, greener, more efficient way to manage IT, but it
is also an untapped way to help organisations reach their
sustainability goals – be that zero carbon, zero waste or a
positive planet impact.
We have been very fortunate to be in a position to support
our customers through this period of great change.
Together, we have tackled the rapid shift to remote
working, wholesale digital transformation and the
evolving sustainability debate. Throughout 2020, we have
worked hand in hand with our people, customers and
partners to navigate a rapidly changing environment and
deliver the best possible business outcomes through an
unwavering commitment to service excellence.
There are still great challenges ahead of us but at 3stepIT
we build partnerships and solutions for the long-term,
and we remained determined to build a sustainable
Chairman of the Board