3stepIT Annual Report 2020 design review June 18 v2 - Report - Page 40
Our business impact
making your IT more sustainable
3stepIT’s technology lifecycle management service helps companies to consume
technology more sustainably, reducing carbon footprint and e-waste. Here’s how:
Many businesses struggle to keep up with the speed of
IT development. Funding and budgeting IT purchases,
maintenance and replacement can be cumbersome.
Our service helps customers stay ahead of the curve by
acquiring new devices and refreshing the IT stack regularly
through a flexible finance solution. We are brand-neutral,
so we are able to support our customers to make purchase
decisions that are right for their business and their people.
We make life simple by taking care of everything for an
Our advanced asset management system keeps
IT managers in the loop with information about
the location and use of all their devices, digitising
routine IT administration. Trying to fix IT problems
after a failure occurs disrupts business, costing time
and money. Our system puts customers in control,
monitoring device-health and alerting them when
equipment performance dips.
At 3stepIT, we’re focussed on continuous improvement. We’ve already adopted
renewable energy in our facilities, expanded our Repair Programme, and invested in
the development and wellbeing of our people. At the time of writing this report, work
is underway bringing this work into a clear and measurable strategy that will focus
our efforts and give it the resources it needs to excel.
Adopting this method of acquiring IT means businesses
are procuring technology in the knowledge it needs to
be returned, to be sold to a second user. This approach
encompasses sustainability from the outset, rather than as
an after-thought. Because we place a value on the returned
equipment, companies are incentivised to take care of their
devices, as the better condition it’s in when returned to us,
the higher its value. That means the equipment will have a
longer lifespan, reducing its environmental impact.
Our technology helps IT departments avoid problems
before they disrupt operations and keeps hardware in
use as long as practicable. Knowing where your devices
are and what condition they are in retains their health
for longer. It also ensures devices don’t get lost or gather
dust – an important step towards reducing waste.
Our ambition for
Our ambition for
Our ambition for
• Help customers purchase
• Spearhead best practice in device
• Raise the profile of corporate
sustainable technology lifecycle
management services, that reduce
waste, improve efficiency, and save
energy and money.
• Help customers to meet their
When our customers have finished with their devices,
they’re sent to our refurbishment centres where our team
securely erases the data and prepares the devices for
resale. In 2020, we sold 98% devices returned to us at the
end of contract. The remaining 2% were damaged beyond
economic value, so we sent them to be recycled by trusted
specialist partners. The recycling partners we use in
Finland, Norway and Sweden are all ISO 14001 and ISO 9001
certified. Our refurbishing volumes have grown by 16% in
the last year alone. We now handle in excess of 530,000
devices per annum.
volumes have grown by
18% over 2 years, with a
5% increase in 2019.
Our new strategy, developed in collaboration with our people, will build on this great work and set a new, ambitious vision
for our future. Of course, we will continue to operate our business more responsibly every day, but the biggest impact we
can have is to help our customers make a more positive impact. Our own sustainability journey is a drop in the ocean
compared to what we can achieve by helping our customers improve.
We now handle in
excess of 500,000
devices per annum.
The manufacturing of a typical laptop, desktop or
smartphone contributes the majority of the total CO2
emissions it generates over its life. By reselling returned
devices we take back from customers, we reduce CO2
emissions and double product life, which in turn reduces
e-waste. The cumulative impact of this work is significant
and has the potential to reduce global emissions and
support our fight against global warming. Customers can
receive an environmental report that quantifies the CO2
emissions reductions achieved as a result of refurbishment,
helping them to demonstrate to their people, customers
and investors that they are acting sustainably.
sustainability goals, including
reducing carbon and electronic
• To be a trusted partner providing
maintenance, management and
• Contribute to circular economy
innovation and best practice.
• Help build understanding,
capacity and capability in circular
economy and sustainable lifecycle
management of ICT.
electronic waste as a serious
contributing factor to the climate
• Help mainstream the acceptability
and value of ‘technology as a
• Help address digital divide and
secure access to the most
appropriate and responsible
Our employees are also happy – what could be better than
coming to work and having modern, top quality IT on your
desk which works well and precisely when needed?
Margo Külv, Head of IT Department, G4S