3stepIT Sustainability Report 2019 - Report - Page 2
Our business impact
Our sustainability credentials
Our supply chain
Awards and certifications
Our code of conduct
Health and safety
Diversity, equality and fair treatment
Our supply chain
Our economic impact
Information security and data protection
I think we may look back on 2019 as the year the world woke up. Right
around the globe, climate change has hit the headlines and people
everywhere have begun to demand unprecedented social and economic
changes to secure a greener future.
As we write this report the world has changed unrecognisably
and businesses are facing unprecedented struggles to meet
the challenge COVID-19 has set us. In a connected world, public
awareness spreads rapidly and the global shutdown has caused
many to take stock of the impact businesses have on the
environment. When we emerge from the crisis, there will be
more pressure on businesses, not just to demonstrate they are
operating efficiently and responsibly to protect their finances and
their people, but that they are also actively working to combat
climate change. The businesses that flourish will be those that
have inbuilt resilience to external shocks, while minimising their
impact on the climate.
Consumers will use their buying power to support the most
sustainable businesses. There will be an even greater demand for
governments to introduce tighter regulation that places increased
requirements on the corporate world. Every organisation will
have to play their part to protect the planet.
Even though the climate change debate has raged for many
years, the world is only just coming to understand the issue of
e-waste and its impact on the environment.
As the corporate appetite for the latest devices grows and IT
becomes obsolete more quickly, the number of computers, laptops
and phones going to landfill has skyrocketed. According to the
UN Global E-Waste Monitor (2017), we generate a staggering 44.7
million metric tonnes of e-waste each year. If we piled this all up
it would be as tall as 4,500 Eiffel Towers.
These numbers keep me awake at night. They also motivate
me and everyone here at 3stepIT. By taking care of the world’s
technology we aim to make organisations more sustainable – at
In a recent survey, we asked more than 1000 IT leaders in
businesses how they disposed of their old IT devices. Half still
destroyed their devices or dumped them in landfill. Anyone can
see this isn’t sustainable. Businesses need to make the transition
to greener IT consumption.
At 3stepIT, we believe it’s our job to make it easy for them to
achieve just that. Our Technology Lifecycle Management service
allows our customers to return their used devices so that we can
refurbish them for resale. This gives devices that would have
gone to the scrap heap a second life. Last year we handled over
500,000 units in this way and sold 98% of returned devices.
The opportunity for society and for our business is huge. Our
annual production of refurbished devices has grown 18% over
two years as more businesses realise the need to manage their
IT more responsibly. We now manage over two million assets for
our customers and with reuse rates across Europe at less than 5%,
there is still much work to be done.
In October 2019, we launched our joint venture company
with BNP Paribas. BNP Paribas 3 Step IT will help 20 countries
and many more businesses across Europe manage their IT
sustainably. We aim to significantly increase the number of
devices we manage, refurbish and reuse each year. As a result,
we will ramp up our own contribution to the global fight against
Our track record on the environment is increasingly important
to our customers. Some evaluate our sustainability credentials
before considering our offer whilst others underline its value in
their bid evaluation process. That’s why this report is divided into
two sections. ‘Our business impact’ shows exactly what we have
done to help customers be more sustainable. ‘Our sustainability
credentials’ details how we run our own business and ensure we
have an ethical supply chain.
If 2019 was the year the world woke up, I hope now we take
action. I’ll be focused on helping our customers become more
sustainable and ensuring we walk the talk at 3stepIT.
Chief Executive Officer