DTC Everyday 2023 - Flipbook - Page 9
dovetalecollections.com
Standard Terms & Conditions
OPENING ORDERS
SPLIT CASES
All new accounts must complete a new account form prior to
the initial order being shipped.
Goods must be ordered in full cases or displays.
INVENTORY CONTROL
TERMS
Opening orders are shipped by credit card payment at time
of shipping. We accept both Visa and Mastercard. After two
orders, customers may apply for terms by filling out a credit
application. Once terms are approved, payment must be made
by cheque, electronic funds transfer, or email money transfer
within 30 days of the invoice date (net 30).
Please contact our office or your Dovetale representative
to receive an application form. Terms for all customers with
dishonoured payments will revert to credit card payment for
a one-year period.
It is the responsibility of the retailer to maintain proper inventory
control and to rotate product on their shelves. Credit will not
be issued for goods which have passed the best before date if
the goods were received by the customer more than 3 months
previous. Goods are not supplied on a guaranteed sale or return
basis.
SHIPPING
Orders are shipped by FedEx for small parcels or LTL for heavy
or larger pallet orders. A fixed freight charge of 3% of the invoice
value on orders over $1000 (e.g., A $1500 order would have a
discounted freight charge of $45) will be applied to all orders
shipped to the ten provinces in Canada.
OPENING ORDERS
Prices are subject to change without notice. Updated pricing
can be accessed online, through our customer portal.
MINIMUM ORDER
The minimum opening order is $500.
Minimum re-order is $250.
BACK ORDERS
1. All back orders less than $250 are automatically cancelled.
2. Back ordered items available within 14 days of the original
shipment will be automatically shipped when available, unless
otherwise noted on the new account form that back orders
are not accepted.
3. Items available within 15 to 21 days of the original shipment
will only be shipped once we receive confirmation from you
or your Dovetale representative.
4. Items back ordered for greater than 21 days will be cancelled.
SHELF LIFE
Shelf life on products varies by item from 3 months to 24
months. Goods shipped will always have a minimum 3
month shelf life unless flagged as a short shelf life item
in the catalogue. Any exceptions will be confirmed
with the customer prior to shipping.
Shipping terms include delivery from Dovetale Collections to the
customer’s door. Due to the weight and size of some orders over
$1000, palletized shipping may be required. For locations where
a receiving dock to receive pallets is not present, palletized
shipments will be delivered to the customer’s door. Provided the
receiving door is large enough for a pallet to pass through, inside
delivery of palletized shipments for customers is available from
the delivery company for an additional charge of $35.00. This
amount will be automatically charged to your invoice unless
it is specified that inside delivery is not required on your order.
Should you have any questions regarding these shipping terms,
please contact our office or your Dovetale representative.
DAMAGES/DISCREPANCIES
Any issues concerning the condition of merchandise received
must be reported to head office within 10 days of receipt of
goods. No claims received after 10 days will be permitted. In
the event of damages, pictures of damaged units are required
to submit any claims to the carrier. Claims may be rejected if
sufficient images are not provided.
Dovetale Collections Standard Terms & Conditions are
subject to change at any time. For our most current Terms &
Conditions, please visit our website – dovetalecollections.com
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