Gozney Core 75 x 75 Manual - V1.8 - Flipbook - Page 96
WARRANTY
If you have purchased from us, we offer a warranty on the Products, the details of which are set out below. The warranty terms will
depend on whether you are a consumer or a business customer.
WARRANTY FOR CONSUMERS
1.If you are a consumer purchasing a Product for personal use we warrant to you that for a period of 12 months (in the case of
Roccbox ovens) or 36 months (in the case of other Products) from the date of purchase that your oven will be of satisfactory
quality and reasonably fit for all the purposes for which goods of this kind are commonly supplied; and that, the Products
will match their description or sample.
WARRANTY FOR BUSINESS CUSTOMERS
1.1
If you are purchasing a product for business use we warrant that, for a period of 12 months (in the case of
Roccbox ovens) or 36 months (in case of other Products) from delivery, that your oven will: be free from material
defects in design (unless the design was supplied by you), material and workmanship; and
1.1.2
comply with any agreed specification for the Products.
IMPORTANT INFORMATION RELATING TO WARRANTY CLAIMS
1.2If you give us notice in writing during the warranty period within a reasonable time of discovery that your oven does not
comply with the warranty set out above; and we are given a reasonable opportunity of examining the Products and we
determine that your oven does not comply with the warranty set out above then we shall, at our option, replace, repair or
refund the price of the defective oven on a pro rata basis based on the market value of the oven at the time any refund is
payable and taking into consideration wear and tear and normal market depreciation in respect of the oven.
1.3You must provide all information (including photographs where requested) and all assistance reasonably requested by us
in order for us to properly assess your oven.
1.4We reserve the right to require that faulty ovens be returned to us. In such circumstances we shall refund the cost of carriage
by normal means of returned ovens and the replaced oven will be delivered free of charge by us to you at the original
delivery address. If, following inspection of the returned oven, we determine, acting reasonably, that there has been no
breach of the warranty above we will, if you so request, return the same oven to you at your cost. We shall have no liability
to you (whether the oven is found to breach the applicable warranty or not) for the cost of removing ovens returned to us,
or for re-installing them after they have been returned to you.
1.5
We shall not be liable for the oven’s failure to comply with the warranty above in any of the following events:
1.5.1you make any further use of the oven after giving notice that it is defective except as permitted in writing by us;
1.5.2the defect derives from a textual manifest error contained in the order (including typographical errors);
1.5.3the failure, in our reasonably held belief, is attributable to, caused by or has been substantially aggravated by:
1.5.3.1any improper use, misuse or unauthorised alteration, storage or installation of the oven by you, your
employees, agents or hired staff;
1.5.3.2any use of the oven by you, your employees, agents or hired staff in a manner inconsistent with any
specification and our directions; and/or
1.5.3.2.1damage from external and/or environmental factors (e.g. lightning, electrical surges, floods or incorrect
air flow);.
1.5.4the defect arises as a result of you not following our instructions in relation to the type of fuel to be used with the
oven, that is, only kiln dried untreated hard wood with a moisture content of 20% or less or our briquettes;
96
Unit 18 & 19, The Runway,
Christchurch, Dorset.
BH23 4FL.
w www.gozney.com
e enquiries@gozney.com
t +44 (0)1425 204 999