Rihm Monthly Magazine - January 2025 - Magazine - Page 2
THE INSIDE LOOK
THE RIHM TEAM LOOKS FORWARD TO 2025
We asked a few of the departments throughout Rihm about goals, focuses or changes
that are coming in 2025 for their department that customers can get excited about.
FULL SERVICE
PARTS
LEASE & RENTAL
■
We will continue to focus on
finding homes for the trucks we
have available now to lease or rent.
■
We'll keep setting ourselves
apart from our competition by
providing regular, in-person
check-ins with our full service
lease customers in the new year.
■
Exciting news! Our Owatonna
facility just completed a remodel
& we're moving to a brand-new
location in Durand this month!
■ We are working on
creating a consistent
experience for our customers
at all dealership locations.
■
■ We are excited to have a
new Sales Manager joining
the parts team.
■
■ In conjunction with
PACCAR Parts – we will be
hosting multiple events to
promote innovation, training
& customer relations across
all Rihm rooftops.
MARKETING
In 2025 we are looking
forward to interest rates
decreasing & market
conditions normalizing.
We will be expanding our
sales force in our metro locations
to increase our overall coverage
& availability for customers.
■
We will have a great
selection of new trucks in
inventory including some that
are sleepers, daycab tractors,
dump trucks & more!
SERVICE
■
Our brand-new website, designed
with your needs in mind, rolls out this
spring. It will provide easier access to
products, services & updates.
■ We are implementing
competitive promotions in 2025.
See our new service menu for all
available offerings (page 19).
■
■ All dealership locations
will now be CARB certified.
We will continue to create
engaging video content on our
YouTube channel, covering topics like
equipment unboxings, installation
tutorials & team/product insights.
■
We are committed to improving
the Rihm Monthly. Please share your
feedback on the magazine (page 26)
with us so we can continue to provide
relevant deals & information.
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TRUCK SALES
■ It is our goal for all dealership
locations to obtain Kenworth
Premier Gold Certification in 2025.
■ Remote diagnostics is
expanding so it will now be
possible for us to pull fault
codes without the truck
needing to come into the shop.
