Strategic Plan 2022 FINAL option 1 - Flipbook - Page 11
EFFECTIVE GOVERNMENT ...
Goal 3 – Provide an Excellent Customer Experience
Objective M. ID
Measure
Lead
22/23
Target
EG-3.1
3.1.1
Customer service best practices will be created and shared with Administration Survey results will ≥ good
all county department/divisions.
rating
EG-3.2
3.2.1
Review, modify, and deploy existing countywide customer
service survey.
Customer
Service
Committee
Updated surveys annually
EG-3.3
3.3.1
Design database to accumulate data and identify trends.
IT/GIS
Data collected and trends
reported annually
EG-3.3
3.3.2
Review participation rates and make necessary changes to
survey.
Customer
Service
Committee
Data review and modifications
made annually
EG-3.4
3.4.1
Create story maps for a visual method of communicating county IT/GIS
information to create a better customer experience.
EG-3.5
3.5.1
The county will create a dashboard to engage and inform the
citizens on progress of established goals.
23/24
number of story maps created
annually
Administration Dashboard created, monitored,
and updated annually
EFFECTIVE GOVERNMENT OBJECTIVES
Goal 4 – Create a Culture of Performance Excellence
Objective EG 4.1:
Create and implement an employee engagement program in keeping with the
county’s core values that will recognize, motivate and inspire employees.
Objective EG 4.2:
Implement employee performance evaluation and feedback system to include
an option for merit pay.
Objective EG 4.3:
Incorporate discussion of organizational culture into various training and
onboarding programs.
Objective EG 4.4:
Create and implement staff development plans and allow for professional
certifications via formal systems for interested employees.
Objective EG 4.5:
Develop succession plans within all county departments/divisions.
Objective EG 4.6:
Build a culture of innovation by encouraging collaboration and empowering
staff to facilitate positive outcomes.
Objective EG 4.7:
Obtain International City/County Management Association (ICMA)
Certifications in Performance Management that recognizes Flagler County’s
commitment to pursue comparative analysis, data-informed decision-making,
and promote transparency.
– Measures on the following page.
Fiscal Year 2022 Strategic Plan – 11