Cunard January 2024- May 2025 Brochure - Catalog - Page 138
Frequently asked questions.
A Cunard cruise promises wonderful times and a lifetime of memories. To ensure the most superb
vacation possible, you will want to be sure you are well prepared before you depart. Here are answers
to some of the questions you may have about a Cunard cruise. For more details on any of these
questions, please visit Cunard.com, contact your Travel Advisor or call Cunard at (800) 728-6273.
What is included in my fare?
All fares include accommodations as booked, onboard meals*
and entertainment. Fares are per person based on double
occupancy and are cruise only, excluding air and transfers. Fares
do not include Taxes, Fees and Port Expenses, hotel and dining
service charges, CunardCare® travel protection or incidental
charges such as laundry, bar expenses, spa and salon treatments,
shore excursions, etc.
Can guests with disabilities travel?
All guests requiring speciﬁc assistance, facilities or equipment
on board, or wishing to bring such equipment on board, must
advise Cunard Line at the time of booking and will be asked to
complete a questionnaire after booking to ensure we have all the
information we need to cater adequately for your requirements.
If you need to bring a wheelchair or mobility scooter on board
with you, it is essential that you let us know at the time of booking
or as soon as the need is known. Any guests requiring the use
of a wheelchair, mobility scooter or other aids to mobility must
provide their own. For the safety of everyone on board and the
ship, all wheelchairs, scooters and other aids to mobility, as is the
case with all other guest possessions, must be stored inside your
stateroom when not in use. Failure to comply with this important
safety rule may mean you will be disembarked and refused future
travel. A part-time wheelchair user traveling in a non-wheelchair
accessible stateroom must bring a collapsible wheelchair to
ensure it can safely ﬁt through the stateroom door and be
accommodated in the stateroom. It is not possible to make
structural changes to the stateroom layout. Cunard Line reserves
the right to require guests who have booked a wheelchairaccessible stateroom without legitimate reason to move, at their
own expense, if necessary.
Mobility scooters will only be permitted on board if guests
have booked into a wheelchair-accessible stateroom, or a suite,
as these are the only types of accommodation where mobility
scooters can safely be stored. The minimum door width of suites
is 53 cm (21 in). The minimum door width of the wheelchairaccessible staterooms is 80 cm (31 in). At the time of booking,
please let us know if you intend on bringing a mobility scooter
with you, and we will in turn provide you with a questionnaire for
completion to ensure that the accommodation you have booked
Please note that our wheelchair-accessible staterooms are strictly
reserved for guests who are bringing wheelchairs or mobility
scooters or who have a requirement for the adapted facilities
offered by these staterooms.
A ship is not always the easiest environment for using a
wheelchair or mobility scooter. Although our crew is helpful, they
are only able to provide limited assistance to help you in moving
around the ship. For this reason, and in order to ensure the safety
of the guests, the ship and all others on board, we recommend
that guests with disabilities who require personal assistance
in the activities of daily living, including pushing a wheelchair
or being given communication support, be accompanied by
personal assistants/traveling companions to provide these
services. Blind/visually-impaired guests are recommended to
travel with companions who can help them get their bearings
and assist them both on board and ashore.
Our crew can provide limited arm assistance and information
or directions, but we cannot provide sustained or longterm assistance. Please note that, due to applicable safety
requirements, the design of the ship or port infrastructure and
equipment, in certain ports of call it may not be possible for
us to offer a shore excursion program, or shuttle bus service,
suitable for guests who are not able to board a coach via the
steps with only the aid of their traveling companion.
Cunard Line reserves the right to refuse passage to any guest
who has failed to notify us of their requirement for special
treatment or assistance (including the requirement to use a
wheelchair or mobility scooter). For further information about
traveling with disabilities, please contact our specialist Care
Access Team at (800) 728-6273 (Monday-Friday 8am-5pm PT)
or contact us by email at firstname.lastname@example.org.
Do you hold emergency drills on board?
All guests boarding our ships will be shown a safety video
outlining the emergency procedures and important safety
information. It is important all guests watch the safety brieﬁng
on TV in full. Our stateroom stewards will be available to
demonstrate the safety features in your stateroom and answer
any questions. After watching the safety brieﬁng on TV all guests
must attend their assigned Assembly Station and record their
attendance before departure. Full safety information is displayed
on the inside of your stateroom and Essential Information
*Excludes certain specialty areas of Kings Court and Lido in the evening and Steakhouse at
The Verandah where surcharges apply.
For full details, please visit Cunard.com/FAQs