Cunard January 2024- May 2025 Brochure - Catalog - Page 139
Frequently asked questions/general information
Transportation of guests and baggage on Cunard is governed by
the Cunard Passage Contract, a copy of which will be included
with your preliminary documents and which is also available upon
request. The Passage Contract represents the entire agreement
between Cunard and the guest. It is important that you carefully
read the entire Passage Contract, as it sets out the rights and
responsibilities of Cunard and the guest.
Cunard shall have the right to cancel or alter in any way any
scheduled sailing or itinerary which, in its sole judgment and
discretion, is justified for any reason and to do so without liability
for damage or for any loss to guests. Cunard also reserves the
right, in the event of a full-ship charter or for any other reason,
to cancel reservations and bookings whether or not a deposit or
full payment has been received. In such an event, Cunard’s only
liability will be to refund to guests the amount it has received.
The guest is responsible for arriving at the respective ports
on time for embarkation and for joining the vessel at its next port
of call if, for any reason, a scheduled sailing is missed. Cunard
reserves the right to refuse or discontinue passage to anyone
when, in Cunard’s sole judgment, it would be considered a risk
to the guest’s own safety, well-being and health or a risk to the
safety, well-being, comfort and enjoyment of any other guest
A 25% deposit is required for all guests (including third and fourth
berths) within three days of reservation or sooner, as specified by
Cunard for voyages less than 31 nights. For voyages 31 nights or
longer, a 20% deposit is required within three days of reservation
or sooner, as specified by Cunard. Staterooms are subject to
cancellation if required deposit amount is not received within the
specified option period.
General cancellation/refund policies
Cancellation charges for all voyages of fewer than 31 nights:
Number of days before travel
121 nights or more
120 to 90
89 to 61
60 to 31
30 to 15
14 nights or fewer or non-appearance
40% of full fare
50% of full fare
75% of full fare
100% of full fare
Cancellation charges for all voyages of 31 nights or more:
Number of days before travel
151 nights or more
150 to 120
119 to 91
90 to 64
63 to 43
42 nights or less
40% of full fare
50% of full fare
75% of full fare
100% of full fare
The above cancellation charges apply to all travel including cruise.
Hotel packages are subject to cancellation fee of 50% of the total
cost of the hotel package between 90 to 61 days prior to the first
day of booked hotel stay and 100% of the total cost of the hotel
package between 60 and the first day of the booked hotel stay.
Land tour packages will be assessed a cancellation fee of 100% of
the total cost of the land tour package when canceled at 90 days
or less to the first day of the land tour. If non-cruise components
only are canceled, the guest will be responsible for any cancellation
charges imposed by the airlines, other transportation carriers, tour
and ground operators or hotel properties.
Balance of payment
Full payment for all cruises shorter than 31 nights must be
received by Cunard no later than 120 days prior to sailing. All
reservations are subject to cancellation if payments are not
received by the due date and are guaranteed only when paid in
full at 120 days prior to sailing. Final payment is due at 150 days
prior to sailing on all voyages 31 nights or longer. Reservations
made between 120 and 31 days prior to sailing require full
payment within 24 hours of booking for voyages less than 31
nights. Reservations made between 150 and 31 days prior to
sailing require full payment within 24 hours of booking for voyages
31 nights or longer. Reservations made within 30 days of sailing
require full payment at time of booking.
All refund requests pertaining to cruise, land and air are subject
to final review by Cunard. Partial use of cruise, airfare, hotel and
land extension does not qualify a guest for a refund.
Methods of payment
Only U.S. dollar payments are accepted via agency check,
personal check, American Express, MasterCard, Visa, Diner’s Club
or Discover Card. Expenses incurred for onboard services/
products by the guest or by Cunard on behalf of guests, shall be
paid by guest prior to disembarkation.
We recommend that all guests purchase some form of travel
protection that includes cancellation and interruption coverages
as well as medical expenses and emergency evacuation benefits.
For your convenience, we offer CunardCare, a package of benefits
comprised of the CunardCare Cancellation Fee Waiver 1,
CunardCare Travel Insurance2, and CunardCare Worldwide
Emergency Assistance3 designed for our most valued guests.
If you are due to receive Onboard Credit, this will be applied to
your account on the first night of your cruise. Onboard Credit
cannot be used for any of the following: cash back, casino/
gambling charges, foreign exchange, any medical services/
prescriptions, charities or for payment of International Visas. This
also applies to any gift credits that may be applied to your
services provided by Cunard.
by Nationwide Mutual Insurance Company and its affiliates,
including Nationwide Life Insurance, Columbus, Ohio (NAIC #23787).
3 Non-insurance services provided by LiveTravel
CunardCare® is available to residents of the United States (except for the state of
New York) and Canada (except for Quebec). The At Ease Waiver program is
available for residents of New York, Quebec, Mexico, Puerto Rico, and Bermuda.
Visit Cunard.com/AtEase for information on our At Ease Waiver Program.
Baggage and valuables
Though we take reasonable care in the handling of baggage,
Cunard’s responsibility for lost, damaged or misplaced baggage
and other personal property is limited by the Passage Contract.
Cunard Line is not responsible for camera equipment, laptops,
cash or other similarly fragile and valuable items contained in
checked or unchecked baggage. These items, as well as
medications and prescriptions in their original packaging, should
be carried on and off the ships by the guests themselves. Safedeposit boxes or in-room safes are available free of charge on
board. For your safety, all guests and all baggage must pass
a security checkpoint.
Children traveling with an adult
Children under 18 years of age must be accompanied by an adult.
Please confirm minimum age restrictions at the time of booking.
Reservations will not be accepted for women who will be 24
or more weeks pregnant at the time their cruise with Cunard
The ship generally will be available for embarkation four hours
before the scheduled sailing time. Due to limited facilities, guests
should not arrive earlier than the embarkation time noted on final
documents. On disembarkation day, staterooms must be vacated
at the time advised by the Hotel Manager. Once customs and
immigration clearance has been completed, guests making their
own air arrangements should allow three to four hours for transfer
time to the airport.
Cunard Line offers optional transfers and hospitality services
to the port on embarkation day. Group transfers and service use
motor coaches or minibuses; private transfers use luxury sedans
for one to three guests or luxury club vans for four to eight guests.
Where available, hospitality services provide you with transfers from
your incoming flight to a deluxe hotel at which point your luggage
is transported from the hotel directly to the ship. You are free to
relax and enjoy the comforts of a Cunard hospitality room and use
the hotel as a base from which to explore. Contact your Travel
Advisor or call Cunard at (800) 728-6273 for more information.
Guests with disabilities/special diets
Guests with disabilities are welcome aboard Cunard vessels.
Due to the configuration of our ships, however, wheelchair users
and individuals with sight impairments may experience some
difficulties in accessing certain areas. Where any individual would
be unable to be safely and comfortably accommodated, we
suggest that the guest be accompanied by a companion. Some
ports of call require tenders to go ashore and may preclude guests
using a wheelchair from leaving the vessel; this decision must be
made by the ship’s Captain and is binding. Upon notification by a
guest with a disability, Cunard Reservations will provide stateroom
and bathroom doorway widths and other pertinent access
limitations on board the vessels.
Cunard is pleased to permit individuals to bring service animals on
board. In order to make appropriate arrangements, notice
that a guest will be traveling with an animal must be provided
at the time of booking. Local laws or customs may prevent animals
from disembarking at particular ports and countries. It is the
guest’s obligation to obtain all documents/health certificates
that may be required. Consult local customs authorities for
information and requirements.
Guests with conditions requiring ongoing medical assistance may
be asked to have their physician provide a confidential certification
form to ensure that they may travel safely. If guests have special
dietary needs, Cunard must be advised at time of booking or, at
the latest, six weeks before sailing. Every effort
will be made to comply with such requests.
Taxes, Fees and Port Expenses
The term “Taxes, Fees and Port Expenses,” as used by us, may
include any and all fees, charges, tolls and taxes imposed on us
by governmental or quasi-governmental authorities, as well as
third party fees and charges arising from a vessel’s presence in
a harbor or port. Taxes, Fees and Port Expenses may include U.S.
Customs fees, head taxes, Panama Canal tolls, Suez Canal tolls,
dockage fees, wharfage fees, inspection fees, pilotage, air taxes,
hotel or VAT taxes incurred as part of a land tour, immigration and
naturalization fees, and Internal Revenue Service fees. Port
Expenses include fees paid to third parties for navigation,
berthing, stevedoring, baggage handling/storage and security
services. Taxes, Fees and Port Expenses may be assessed per
guest, per berth, per ton or per vessel. Assessments calculated on
a per ton or per vessel basis will be spread over the number
of guests on the Ship. Taxes, Fees and Port Expenses are subject
to change and Cunard reserves the right to collect any increases
in effect at the time of sailing even if the fare has already been
paid in full.
CPR _ 05262022
For latest fare information visit Cunard.com
Call (800) 728-6273
Contact your Travel Advisor