PSP Connect User Guide v3 EXTERNAL - Flipbook - Page 15
Walkthrough H: PSP Connect 3 Refund
A Customer can return a Product after an Order has been processed and the payment can be
returned via the PSP. PSP-Connect can match these refunds against the posted credits in Business
Central.
1. View a Captured Invoice in Business Central.
2. Copy the Document No. (103405) from the Customer Ledger Entry in Business Central and go
to the Sales Credit Memos or Sales Return Orders screen. Create a new Sales Memo and
using the Copy Sales Document function add the Document No. (103405) and click OK. The
advantage or using Copy the Doc function is that payment method and External doc no is auto
copied to the sales memo reducing the risk of error.
3. Post the Sales Credit Memo - both the Invoice and the Sales Credit Memo remain open and
the corresponding Orde at the PSP is refunded.
NOTE: The posted invoice and posted credit memo will remain open until matching is complete.
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