Steps to Success Guide DIGI - Flipbook - Page 50
I have received my order but there are no
The most likely explanation is that your catalogues
have been sent in a separate parcel, and that the
parcels have become separated in transit. Normally
this just means that it has been held up in a depot
and will be delivered the next day.
I am going away on holiday and I will miss
No problem. Please let us know in advance that you
will not be there to receive your delivery. We can
hold it in the warehouse and send it out upon
I can’t find my invoice email.
Please contact head office using the details below
and the team will happily resend the email.
There is an item missing from my order.
A missing item is classed as something that you
have ordered and been invoiced for, but you have
not received in your delivery. We apologise but our
packing team are human, and sometimes mistakes
are made. Please request a missing items form,
fill this in and return. The missing item will either
be sent out separately, or a credit applied to your
account. Please note that fraudulent claims for
missing items will result in the termination of your
account. (Please see returns section).
deliver. Some customers will work full-time hours
during the week, so you may be more successful
delivering orders in the early evening on weekdays
or at the weekend.
I don’t know my account number.
Your account number/distributor ID is on your
dashboard - see the end of your recruitment go link.
If you still can’t find it, please contact head office.
I can’t order some products, they are not listed
on the ordering site.
If an item does not appear on the drop down menu,
it means that it is out-of-stock or unavailable. You
will not be able to order (or be charged for) these
products. Available products change from month
My customer is desperate for a certain (current)
You can purchase your own full website which may
stock the certain product for your customer.
My order total is less than £59, can I still
No. Your order cannot be processed if it falls below
£59 total RRP. We have to set a threshold - it applies
to every distributor.
I have less than £59 in orders, what are my
If your order falls just short of the £59 minimum, you
may consider adding a product or two to your order
to increase the total. Choose popular products that
you know you will sell next week.
A customer no longer wants their order/an item
from their order.
You can either keep the item(s) to resell to another
customer (this is the easier option with popular
products) or place a return on your dashboard (see
page 16 for steps on how to do this). A credit will be
applied to your account and you will need to send
OTHER USEFUL INFORMATION
the item back to us.
Have you ever thought about making an
A customer was not at home when I tried to
redeliver. What should I do?
Here at Betterware we can help you make an online
Post a Sorry! I missed you slip through the door,
store where you can share your products directly
ask them to contact you with a convenient time to
from it on to your social media too. Your customers