Steps to Success Guide DIGI - Flipbook - Page 53
Appearance | Distributor Success Guide
FIRST IMPRESSIONS COUNT
Like it or not we are all judged on our appearance,
so first impressions count. The Betterware brand
means a lot. It’s a name that has been established
and associated with door-to-door sales since 1928.
Always look clean and smart, and most importantly
be polite and smile, everyone’s a potential customer.
Occasionally you may have a bad day or your
customer may be having a bad day; neither is an
excuse to be impolite. If you do happen to come
across a rude householder - stay calm, walk away
and make a note not to deliver there again.
As a sales business, customers are drawn to
excellent customer service. You must demonstrate
that you are punctual, reliable and trustworthy.
Customers will often place a low value first order to
‘test’ if a distributor is trustworthy - if they‘re happy
with the service then you may find their subsequent
order(s) are of higher value and you can develop
them into a regular customer.
It doesn’t matter if a customer places an order of
£4 or £40, or is a one-off or regular customer - both
expect and deserve great service.
Be instantly recognisable and look super smart in
your Betterware branded uniform. Wearing either or
both of these whilst you are delivering catalogues,
delivering products or collecting your catalogues
will make you instantly recognisable in a branded
uniform. You can wear our branded polo shirt which
comes in a variety of colours or our Betterware
For our full range of uniform go to:
Although uniform is not compulsory, we encourage
all our distributors to look smart and be identifiable.
The easiest way to do this is by ordering your
uniform and is available in a range of sizes and
Wearing work clothes goes a long way in mentally
preparing you for work and provides a sense of
belonging. You work for yourself, but we are all part
of the Betterware family.
We recommend all our distributors always dress
sensibly for the weather. Sometimes there is no
option but to go out in unsavoury conditions but
dressing correctly should keep you warm and dry.
Have you been on to our distributor shop on the
You can order all different items which can help you
with your Betterware business.
• Baseball caps – Look professional (different colour)
• Unisex polo shirts in white red and blue ranging
from size S to 4XL – Look professional (different
• Plastic bags – Advertise While Delivering
• Betterware notepad – Leave a note with your
• Business cards – Leave your details when
• Extra order forms – Keep you book dispensed
• Mini starter kit – If you need just a bit more of
• Dead drop stickers – Use on your old catalogues
And much more!
Go to betterwaresupport.co.uk for our full range.