eJournal Sept 2021 Volume 6 - Flipbook - Page 5
Outsourcing in Business
Many businesses from small to large enterprises outsource
their operations to focus on core business and improve the
organisations performance by concentrating on managerial and
technical expertise. The processes range from Data Entry to
handling email security, Medical Billing, Accounts Processing,
Software Testing, Customer Care, Budgeting and Forecasting.
Companies decide to outsource functions for many reasons,
and hence the transitions are tied to multiple benefits some of
which include reduced operational costs, performance, quality
customer care, trained staff, specialized skills, and equipment.
Implementation of the BPO concept offers the following
benefits:
Companies hiring services from service providers don’t need to
worry about the hiring and training of staff. They absorb the
headache of managing the team of agents with desired skills
and expertise. Attrition and Turnover are also the outsourcing
company’s concern and do not affect your performance
metrics.
Customer Care Outsourcing is the best solution for multiregional businesses which need to provide Customer Support in
different parts of the world and in different time zones. It also
means you can have 24-hour support services for your
customers across the world with teams operating in shifts. This
helps in building a resilient contingency plan which otherwise
would be a serious disruption to operations.
Outsourcing – Why?
Balaji Venkatachalam
