eJournal Sept 2021 Volume 6 - Flipbook - Page 6
Outsourcing – Why?
Outsourcing offers quick and optimized solutions which lead to
improved efficiency, accuracy, and effectiveness of business
operations. They offer process improvement capabilities, which
can help identify business expansion opportunities.
The overall cost of operations is reduced greatly when availing
the services of an Outsourcing partner because the cost of
living differs in different locations worldwide. Besides the model
is a more collaborative approach very responsive to changing
business needs and iterations that may required for the
changing environment.
The clients see an increase in the speed of the business
processes outsourced. The response time gets better thereby
providing clients an extra edge in focussing on the core
activities. This fragmentation of activities speeds up the whole
process and is very important in cases like customer service.
In general, BPO is credited as generating greater productivity
since superior systems, processes, and technologies in many
cases allow the outside vendor to complete the work more
efficiently and to a higher standard.
Balaji Venkatachalam
