PVD Brochure 2020 Digital Copy - Flipbook - Page 41
A 1-year guarantee on hoses and O rings.
Our products are guaranteed against manufacturing defects from the date of purchase until
the expiry of the relevant guarantee period shown above.
The guarantee is only valid if:
The product is installed, used and maintained in accordance with the instructions and subjected
to normal use.
The defect is not due to use of an unsuitable or inadequate water or power supply.
The defect is not due to accident, misuse, neglect or incorrect/inappropriate repair or damage
caused by foreign objects or substances.
Under the guarantee period Arte Form will, at its option, offer to supply any replacement
product (or component part) assessed to be defective. The guarantee is non-transferable to
any subsequent owner.
All electrical components require installation by a qualified electrician and in the case of any
claim certification will be required from the installer.
All claims under the guarantee should be notified in the first instance to our After-sales
department. All claims must be accompanied by proof of purchase (sales receipt) from an
official Arte Form dealer. The guarantee does not extend to any consequential loss or damage.
Save as provided herein and save in any case where death or personal injury has been caused
by the Company’s negligence or any case where the Company is liable for a defect in the
goods pursuant to Part 1 of the Consumer Protection Act 1987 or any statutory replacement
thereof, the Company shall be under no liability whatsoever to the purchaser for any loss or
damage whether direct, indirect or consequential arising out of any defect in, failure of or
unsuitability for any purpose of the goods or any part thereof whether the same be due to
any act, omission, breach of contract, negligence or wilful default in design, workmanship or
materials or any other cause.
After repair or replacement, the relevant guarantee period will be calculated from the original
date of purchase.
Arte Form operates a policy of continuous product development and therefore reserves the
right to change the product, packaging and documentation specifications without notice.
Aftercare and Cleaning
We recommend cleaning the product surface every day by wiping it using a soft cloth
and water (whether it be in a chrome, stainless steel or painted finish). Take care to dry
immediately any drops or water build-ups since they may lead to the formation of limescale
deposits that could be difficult to remove at a later time.
The purchaser shall not assign or transfer or purport to assign or transfer any contract to
which these terms apply to any other person without the Company’s prior written consent. The
Company reserves the right to subcontract the performance of the contract or any part of it.
11. FORCE MAJEURE
If the Company is prevented or delayed (directly or indirectly) from making delivery of the
goods or any part thereof or from otherwise performing the contract or any part thereof
by reason of war, embargo, riot, strike, lock-out, trade dispute, fire, breakdown of plant or
machinery, inclement weather, interruption of transport, Government action, delay in delivery
to the Company of any goods or materials, or by any cause whatsoever (whether or not of a
like nature to the aforegoing) outside its control, it shall be under no liability whatsoever to
the purchaser and shall be entitled at its option either to cancel the contract or without any
liability to extend the time or times for delivery by a period equivalent to that during which
such delivery has been prevented.
12. RETURNS PROCEDURE
Note to retailers: We do not operate a sale or return policy. However, in the event that you
need to return products to us for any reason the following procedure should help to ensure
that we handle your request efficiently.
Please note goods which are no longer required and that have been held by you for longer
than three months from date of invoice cannot be considered for return and credit. A Collection
Note should be emailed to our Collections Department:
• e-mail: firstname.lastname@example.org
We require the following details in order to process the necessary paperwork: Item stock code,
finish and quantity of item(s) to be returned, the relevant Invoice Number or Delivery Note
Number and the reason for return of the item(s). Our Collections Department will process the
paperwork and after the collection request has been authorised, we will aim to collect the
item(s) within 5 working days. You will also receive a Returned Goods Authorisation Note. The
details of this note need to be checked and signed by you. If you have any queries whatsoever
regarding the collection, please telephone our Collections Department.
All goods are to be suitably packaged before return to Arte Form Ltd, i.e. presentation boxes
packed inside an outer box. Goods received back in anything other than re-saleable condition,
may result in a request for credit being refused.
Never use detergents, abrasives, solvents, chemicals, products containing muriatic acid,
ammonia, acetone, bleach, household acids, various disinfectants, rough and/or metal scouring
pads and/or sponges that may cause permanent damage to the product surface. (please refer
to our website for further detail.)
With the exception of faulty or damaged goods, all goods being returned will be subject to a
25% re-stocking charge with a minimum £15 charge being applicable. If items are received
damaged or faulty no charge is made for returning the goods to us. Please note: shortages
and damages must be notified within 2 days of receipt of goods.
Cartridges and Thermostats
Notification outside of the 2-day period will void any claim. If, after our inspection, a product
is found to be defective due to a manufacturing fault we will issue a credit or a free of charge
Care should be taken, particularly in hard water areas, to ensure that both cartridges and
thermostats are regularly cleaned.
Failure to service these components can cause them to scale up and operate ineffectively and
can invalidate the guarantee.
This guarantee is in addition to and does not affect your statutory rights as a consumer.
8.RETENTION OF TITLE
Ownership of goods shall remain in the Company until full payment has been received for
all goods comprised in this contract. If any goods are re-sold before payment is made the
Company’s right of ownership shall be transferred to the proceeds of sale or to the claim for
Our collections department will liaise with your designated contact, confirming the total
number of boxes packed ready for collection and a mutually convenient collection date will
12. CLAIMS FOR RE-FIXING
In the event that you have a claim for re-fitting or repair of a faulty product, please contact
our Technical department on 01767 679172. All claims for re-fixing charges must be authorised
by us before any work is undertaken. Claims for re-fixing that are made after work has been
undertaken will be rejected.
The Company shall have the right forthwith to cancel the purchaser’s order if any of the
following events occur and subject to enforcement of the Company’s rights to recover the
goods and to receive payment of the price or damages, the contract shall be deemed to have
the purchaser commits any breach of its obligations to the Company;
any distress or execution is levied upon any property of the purchaser;
the purchaser makes or offers to make any arrangement or composition with creditors or commits
any act of bankruptcy or insolvency;
any resolution is passed or petition presented to wind up the purchaser;
a receiver or administrator is appointed or any chargee takes possession of all or any part of the
undertaking or assets of the purchaser;
the purchaser stops payment or ceases or threatens to cease to carry on its business or to pay its
debts as and when they fall due;
any remittance for payment of the whole or any part of the purchase price of the goods is
dishonoured by the purchaser’s bankers.
The contract and these terms shall be government by English law and the purchaser shall
submit to the sole jurisdiction of the English Courts.