METO-Catalogue-2018 - Flipbook - Page 120
HAPPY OR NOT
HappyOrNot
A specific question for the customer, four self-explanatory smiley buttons
for spontaneous replies, a wireless device at the desired spot and all the
results swiftly evaluated – the simple way to measure customer satisfaction!
HappyOrNot is a mobile service device to promote lasting customer
loyalty which can be deployed wherever customers come into contact
with a product, an offer, a service or a new item. Asking customers a
readily comprehensive question here and offering them a straightforward,
anonymous means of responding directly yields important information on
buying behaviour. A crucial aspect is the fact that HappyOrNot evaluates
these data on a daily basis and transmits the results to the client at a
defined time, enabling swift action to be taken as necessary. This provides
chain store companies in particular with an effective means of avoiding
declines in sales, losses of customers, uncertainty or dissatisfaction
while offering an ideal instrument to support change processes or
market launches. At the same time, customers feel that they are being
taken seriously and that their custom and opinions are appreciated. This
establishes closer ties with customers and improves customer satisfaction,
leading in the long term to stable or improved sales.
Who benefits from HappyOrNot?
NEW
HappyOrNot is suitable for all areas of business in which it is important to
know customers‘ opinions. As an ideal customer barometer, it remains in
direct contact with customers throughout the opening hours of chain stores,
retail outlets, service companies or catering establishments, its wireless
design enabling it to be deployed wherever appropriate. There‘s no faster way
of gathering and evaluating customers‘ views.
How it works
n The devices are installed at the desired service points
n The customer answers the questions voluntarily, anonymously and
spontaneously
n Data transfer and evaluation take place on a daily basis
n Corresponding daily reports are supplied to the client by e-mail or online
Advantages
n Simple and clearly comprehensible operation
n Company-wide data collection for enhanced service quality
n Improved customer satisfaction and customer loyalty
n Increased staff motivation
n Strengthened market position and higher revenue possible
n Improved image
n Art. no.: On request
Unit quantity: 1
120