Bridge Housing Annual Report 2022 - Flipbook - Page 3
Contents
Introduction
Chair’s introduction
CEO’s introduction
1
5
Section 1: About Bridge Housing
Who We Are
Journey
Profile
Portfolio
Strategy
Residents
Services
Operating Environment
Organisation
People
Performance Highlights
10
12
14
15
16
18
19
20
24
26
28
Section 2: Change Lives
Change Lives
Performance Highlights
The Difference We Make
Spotlight: Customer Services Results in Northern Beaches
Building Bridges
Spotlight: Caring for Community during COVID-19
Acknowledging Our Support Partners
34
34
38
40
43
44
46
Section 3: Provide More Homes
Provide More Homes
Performance Highlights
Managing our Assets
Portfolio Growth
Spotlight: Haven House Balgowlah
Spotlight: 30 New Inner City Homes
48
48
49
52
53
56
Section 4: Influence Change in the System
Our Advocacy
Spotlight: STEP to Home Program Extended
60
74
Section 5: Building a Sustainable Future
Building a Sustainable Future
Performance Highlights
A Strong Financial Position
Spotlight: Our Environmental, Social and Governance Strategy Journey
A Strong and Inclusive Workplace
A Safe and Compliant Workplace
Our Governance
70
70
72
76
78
82
84
Improving lives, strengthening communities | ii