Bridge Housing Annual Report 2022 - Flipbook - Page 32
Performance
Highlights
2021–2022
Bridge Housing delivered high quality services throughout 2021–22, a period that continued to be
impacted by the COVID-19 pandemic. From January 2022 we saw a return to more normalised operations
with the business implementing a new Hybrid Working Policy that reflected post pandemic workplace
changes.
The business also underwent a significant organisational change with a smooth transition from a long
serving CEO to Rebecca Pinkstone (formerly Chief Operating Officer). This was accompanied by a
structure review and a re-alignment to better position the organisation for future growth.
Despite this period of change for the business, we continued to deliver outstanding customer service and
positive tenant outcomes. We delivered a record level of maintenance expenditure, primarily to begin
to address the backlog repairs and maintenance required for the recently transferred Northern Beaches
properties.
It is also pleasing that after a couple of challenging years for our Northern Beaches tenants, our customer
service focus and investment in maintenance is resulting in significant increases in tenant satisfaction.
2021-22 saw Bridge Housing deliver the first year of our Strategic Plan 2021–24 through our 2021–22
Business Plan.
Our performance highlights summarise our key achievements from our Business Plan 2021–22.
OUR KEY FOCUS AREAS
Change
lives
28 | Bridge Housing
Provide
more homes
Influence change
in the system
Build a
sustainable future