Bridge Housing Annual Report 2022 - Flipbook - Page 36
OUR FIVE YEAR REPORT CARD
We have analysed our key financial and operational ratios against KPIs over five years to 30 June 2022.
The trend analysis shows that we performed well against our financial and non-financial KPIs during 2021–22. Profitability
decreased because of additional investment in maintenance and arrears have been maintained at a level significantly below
the community housing industry benchmark. Both voids and vacancies have remained steady and below benchmark.
Key Performance Indicators:
Five Year Analysis
Benchmark
2018
2019
2020
2021
2022
75%
N/A
87%
82%
78%
81%
2,244
2,334
3,541
3,587
3,579
Profitability ratio - operating EBITDA/
operating revenue
6.8%
9.2%
6.6%
7.3%
4.3%
Liquidity ratio - current assets/current
liabilities
1.6
0.9
1.6
1.5
1.3
Cash flow ratio - operating cash inflows/
operating cash outflows
1.1
1.1
1.2
1.1
1.2
1.5 times
2.7
3.3
4.0
3.1
1.7
45%
14.2%
9.6%
35.0%
30.8%
26.1%
$6.1m
$3.9m
$46.7m
$49.6m
$46.2m
$2.52m
$3.94m
$3.73m
$4.56m
$2.61m
$23.75m
$4.46m
$0.52m
-$1.53m
$1.78m
2.5%*
1.7%
1.7%
1.2%
1.2%
1.4%
Void days
28 days*
24
27
25
25
25
Vacant days
14 days*
15
14
11
11
12
Eviction rate
10%
2.3%
2.6%
2.8%
1.5%
2.7%
81
81
84
83
79
Ratio of staff to lettable properties
1:42
1:36
1:40
1:37
1:38
Staff turnover %
21%
18%
15%
20%
28%
54
66
85
93
91
Tenant satisfaction
Overall satisfaction with the organisation
Property portfolio
Total number of housing properties
Finance management
Interest cover ratio - operating EBITDA/
interest expense
Loan to value ratio
Cash at end of year
Operating EBITDA
Net profit
Housing management
Arrears
Staff
Staff engagement
Number of full time equivalent staff
* Benchmarks established by the National Regulatory System for Community Housing (NRSCH).
32 | Bridge Housing