Bridge Housing Annual Report 2022 - Flipbook - Page 38
SECTION 2: CHANGE LIVES
Change Lives
Performance
Highlights
2021–2022
• Implemented the Together Home program to assist
73 homeless people to move to permanent accommodation.
• Lead the Northern Beaches Homelessness Case
Coordination Committee and housed 30 people formerly
sleeping rough into safe long term social housing.
• Provided $1.9M of assistance to support people with
immediate housing needs. This included:
– Assisted 187 people who were homeless access
temporary accommodation.
– Enabled 35 women and children to escape family and
domestic violence by providing a Start Safely subsidy.
– Provided 37 people with access to immediate housing
through a private rental subsidy.
• Flexibly delivered our services online and on phone
platforms to respond to periods of lockdown due to the
COVID-19 pandemic.
• Undertook an external evaluation of the STEP to Home
program by the Centre for Social Impact (CSI).
• Worked collaboratively with LinkWentworth, SGCH and
Women’s Housing Company to implement our Social
Housing System Coordination Plan 2021-24 for Northern
Sydney.
• Implemented our Building Bridges 2021-24 Community
Building and Engagement Strategy to guide our tenant
participation and community development activities,
engaged with 663 residents across 10 programs.
• Supported 32 tenants to gain employment or study
through our Bridge to Work program in 2021-22 with
CoAct securing new Workforce Australia funding for
a further five years.
• Implemented a Customer Service Experience Strategy
to drive higher tenant satisfaction levels and enacted a
range of best practice approaches.
• Completed our Innovate Reconciliation Action Plan
to drive reconciliation across our workplace and
community.
Continuing our Annual Tenant Satisfaction Survey with positive improvements from the previous year and significant
improvements reported from tenants on the Northern Beaches:
81%
80%
75%
overall satisfaction for
our housing service
satisfaction with
property condition
satisfaction with repairs
and maintenance services
34 | Bridge Housing