Bridge Housing Annual Report 2022 - Flipbook - Page 39
A FOCUS ON RESIDENT WELLBEING
We take a fresh approach to solving old problems, with outstanding results. Our team delivers award-winning services and
programs that transform lives and foster inclusive local communities.
97%
95%
of tenants have
maintained their
tenancies
of Hand Up participants
have paid off their debt and
saved their tenancy
We are leaders in the delivery of a Housing First approach to
end homelessness. We support people to move straight from
the street to a home with support from our service partners.
We also support the most vulnerable in our society to get and
keep their home. Our tenants achieve measurable improvements
in their health and wellbeing.
Our innovative arrears management program Hand Up
enables residents facing eviction for high levels of unpaid
rent to save their tenancies and get the help they need.
An incredible 95 per cent of tenants participating in this
program have paid off their debt and kept their home.
90
336
successful job placements
wellbeing plans
Our Bridge to Work program provides one-on-one support,
coaching and mentoring to help tenants with upskilling and
employment. Since 2018, the program has been refunded by
the Commonwealth due to its ongoing success, including job
placements, training and ongoing employment.
Our wellbeing plans document the additional services
available to residents requiring extra assistance.
BRIDGE HOUSING’S WELLBEING APPROACH
Tenancy Sign-Up/
or Lease Review
8 Week
Wellbeing Check
• Residential tenancy
agreement obligations
• Identify support needs
and pathways referrals
• Exit planning
• Meeting tenancy obligations
• Emerging needs or goals
• Information on local services
and tenant participation
• Structured referrals
Annual
Wellbeing Check
Resident
Wellbeing Plan
Tailored
Home Visit
•
•
•
•
•
•
•
•
• Scheduled visits to monitor
wellbeing plan and achievement
of tenancy obligations
Meeting tenancy obligations
Property inspection
Emerging needs or goals
Structured referrals
Complexity of need
Service coordination required
Emerging needs or goals
Plan developed and monitored
Improving lives, strengthening communities | 35