Bridge Housing Annual Report 2022 - Flipbook - Page 43
70%
81%
68%
Tenants say life has improved since
becoming a Bridge Housing tenant
Tenants are satisfied with
Bridge Housing services
Tenants are satisfied that Bridge Housing
listens to tenants’ views and acts on them
82%
98%
Tenant satisfaction
with responsive
repairs
Service experience
Our applicants and
tenants experience
good quality
customer service
Voluntary/Leisure
Our tenants
can engage in
meaningful
activity
63%
Tenants satisfied
with their lives
overall
Tenants sustaining
tenancies for
12 months
100%
Homes at or above
LAHC property
condition standard
1.4%
Arrears as a
total of rent
25
69%
Tenant led
initiatives
Tenants feel
connected to their
family, friends &
community
Empowerment
Our tenants can
take action to
improve their lives
and participate in
decision making
8%
Households where
at least 1 person
volunteers
Community
connections
Our tenants feel
socially connected
with their friends,
family and
communities
349
Bridge Housing
Tenant Advisory
Group members
96
80%
Tenants attended
good neighbour
events
Tenants feel
safe in their
neighbourhood
Safety
Our tenants feel safe in their
homes and neighbourhoods
and feel culturally safe
79%
Tenants say living
in their home helps
their wellbeing
28%
Workforce
participation
Our tenants can
engage in the
labour market
Tenancy success
Our tenants can
sustain tenancies
and get support
Housing
experience
Our tenants have
good quality,
appropriate
housing
Tenants report
improvements
in employment
since becoming a
Bridge tenant
837
Tenants working
with support
agencies
Learning
Our tenants can access
education and learning
40
Tenants directly
employed through
Bridge Housing
initiatives
Health
Our tenants can
better manage their
health outcomes
143
Positive exits
from Bridge
social housing
Financial wellbeing
Our tenants can access
financial resources when
they need them
Improving lives, strengthening communities | 39