Where FREEDOM Flies #2 - Flipbook - Page 10
VA Wants to Hear From You
Reference Source
The Department of Veterans Affairs (VA) wants to
make sure you get the best care possible. Every
employee at VA, especially your treatment team,
wants to be involved in providing the best care
possible. If you have a compliment, suggestion or
concern regarding your care, first speak with your
treatment team.
Your treatment team includes your doctor, nurse,
social worker, dietitian, pharmacist, chaplain,
therapist and other professionals associated with
your medical care. If you feel your concerns are
not being addressed by your treatment team, you
may contact a VA Patient Advocate. A Patient
Advocate is an employee who is specifically
designated at each VHA facility to manage the
feedback received from veterans, family members
and friends. The Patient Advocate works directly
with management and employees to facilitate
resolutions. You may contact the Patient Advocate
at your facility. Find Your Nearest VA
There may come a time when you do not agree with
your provider about the care that you are or will be
receiving. Should this occur, discuss your concerns
with your provider. If you still have concerns, ask
to speak with your provider's supervisor or the
Chief of the Service. If your concern is still
unresolved, please contact the Patient Advocate
who can assist you, if appropriate, in filing an
appeal for a review of your concern.
After your visit, you may receive a confidential
questionnaire in the mail from VA's Office of
Quality and Performance asking you about your
satisfaction with recent outpatient or inpatient
treatment at our medical center. Please use the
survey to let us know of any concerns, complaints,
or questions you have about your care. We also
appreciate compliments about what we are doing
right.
Each veteran's
survey is used to
help VA
identify
opportunities for
improvement
and to note
positive trends
— locally,
regionally and
nationally.
Whenever and
wherever you
receive VA care
— outpatient,
inpatient or long-term care, medical center or
community-based outpatient clinics (CBOCs), VA
wants you to receive timely, compassionate care
and to get the most out of your visit or stay. Please,
give us your feedback so we can provide the best
customer service possible. You may also send
positive or negative feedback to VA via our website
at Contact the VA.
Employees must respect and support your rights as
a patient. If you would like more information about
your rights as a patient, please talk with your VA
treatment team members or if necessary, a Patient
Advocate. Patient Rights and Responsibilities are
posted in outpatient and inpatient areas. If you have
not received a copy of your Rights and
Responsibilities, please contact the Patient
Advocate who can provide you with a copy or you
may download a copy here.