The CEO Forum Group Magazine Business 2023 (1) - Flipbook - Page 25
President Int’l, UPS Global Healthcare & Supply Chain Solutions
You’ve been at UPS almost 35 years. What is it
about UPS that makes it such a unique enterprise?
also help implement and adjust as conditions change.
Every day, we deliver what matters for our customers.
From my first days at the company, it was clear
that UPS is a special place. I still remember how
excited I was when I started as a marketing intern.
I immediately fell in love with solving problems for
customers and connecting them to the right UPS
capability. Today, I still have that same love for
problem-solving.
Talk about what UPS went through this year and
what you learned about UPS.
UPS’s end-to-end service portfolio and global,
integrated network means we can offer unmatched
value. One logistics solution leads to the next,
creating a flywheel effect. As the impact plays out,
customers see that UPS designs solutions that we
We always knew 2023 was going to be a year of
resilience. And it’s turned out to be just that. We
saw challenges in our Asia trade lanes. We saw fuel
prices drop. We saw demand surcharges drop. We
had crazy weather. And we had all the noise of the
labor negotiations. Through it all, UPSers delivered.
Through nearly 35 years with this company, I’ve seen
our people rise to meet challenges time and again.
But our resilience never ceases to amaze me.
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