The CEO Forum Group Magazine Business 2023 (1) - Flipbook - Page 43
President & CEO, Dale Carnegie
Robert Reiss: Back in 1912, Dale Carnegie
founded the entire training industry. Talk about
what the organization is today.
Joe Hart: Incredibly, Dale Carnegie founded this
organization 111 years ago. Today we span the
globe as we have 200 operations in 86 countries,
working with some of the most amazing companies
and organizations in the world. Organizational
leaders today talk about creating cultures inside
their organizations and want to know how to have
diversity, equity, and inclusion.
All these different elements are ones that Dale
Carnegie was all about—focusing on people to
influence, connect, and make a stronger impact.
These things that he talked about go back to the Dale
Carnegie Course, which remains today something
that is a game changer for so many individuals
and organizations that take it. We focus a lot on
communication and presentation skills, helping
them become highly impactful presenters, whether
it’s in a small group or especially CEOs. You know as
well as I, being a CEO, we’re constantly on stage.
How do we transform enterprises, how do we
connect with people, how do we influence, and
how do we communicate? Fundamentally, we offer
programs in leadership, sales, customer service,
and so much of what we’re doing right now is about
helping organizations adapt to this rapidly changing
world. Part of our unique model is it’s both local and
global. We match well with many enterprises that are
undergoing global cultural transformation, where
we are consistent with global cultures and our local
teams help expand the nuances of their local offices.
Also, we match perfectly to global enterprises that
mix hybrid, remote, and in-office teams/workforce.
As an example, we work with a global enterprise
that wants to transform a hybrid culture in say 30
countries, we end up being a perfect fit because of
our global/local infrastructure. Global teams have
cultural challenges and so we’ve been very significant
in working with organizations to help them through
that, bring the best out in their people, and gain a
competitive advantage in the marketplace.
“People [need] to feel safe and feel
comfortable sharing their ideas.”
It’s almost like a boomerang. Everything that was
created in your organization is now coming front and
center for the world in terms of DEI and respect for
the individual.
We’ve talked about these concepts. Sometimes
they’re novel ideas and yet these are things that Dale
Carnegie was talking about years ago. Psychological
safety is something that people talk about these days,
right? We want our organizations to be agile, to be
resilient, so how do we do that? More organizations
need people to feel safe and feel comfortable sharing
their ideas. I’ve met with many, many CEOs who’ve
said, “I’ve got brilliant people here, but they’re
afraid to speak up.” Well, how do you create an
environment where people feel comfortable? It starts
with Dale Carnegie’s principles. Are we criticizing,
The CEO Forum Group
has selected the Dale
Carnegie organization,
led by President & CEO
Joe Hart, as a top 10 Business in America.
The Transformative CEO Award has been
bestowed with the specific category of Business
Transformation for the entire organization’s
execution of taking 30 principles, created over
100 years ago, and making them the foundation
of culture, DEI, and business transformation
today for enterprises across the world.
www.theceoforumgroup.com The CEO Forum 41