The CEO Forum Group Magazine Business 2023 (1) - Flipbook - Page 46
Joe Hart
Question, so you’re in 86 countries. How do the
principles compare in all these different cultures
you’re in?
One of the most amazing things that I’ve seen is that
you could be in different countries, cultures, religions,
ethnicities, whatever it is, and at the end of the day,
we’re all humans and we all connect at a human level.
And that’s really what The Dale Carnegie Principles
get to—the kind of commonality that we share.
I’ve been amazed and humbled by watching in all
these different countries and cultures, the impact
that these principles can have on organizations and
careers and relationships.
Many times, I’ve heard stories from graduates where
they took a Dale Carnegie program for their work,
and it impacted them personally. They tell me it has
saved their marriage, or it’s helped them with their
kids. It’s helped them to be a better parent, a better
partner, so it’s powerful.
We’re in a world where every CEO now is talking
about AI and generative AI. How does that tie
into the human element and what you’re teaching
people in Dale Carnegie?
It’s interesting because most CEOs I know are
worried. I think people see that this is seismic. This is
not the latest shiny object. This is something that has
significant potential to be a competitive advantage or
to be existential to most businesses. So, the question
then is, how does it affect people and how do we
take advantage of it? I was talking to one of the top
computer scientists in the country. He’s been working
on AI for 20-plus years at a top university and he said
to me, “With AI, people think it’s going to take jobs,
and it may, but it’s going to make human interaction
and relationships even more important.”
When a CEO wants to deploy AI in an organization,
what is she or he going to be dealing with? There
might be fear or apprehension. The CEO has to
leverage skills around communication, transparency,
44 The CEO Forum www.theceoforumgroup.com
and authenticity to build trust. Because what’s going
to happen is, number one they’ve got to invest in their
teams so that the teams feel safe, that they’re a part
of this.
“One of the most amazing things
that I’ve seen is that you could be
in different countries, cultures,
religions, ethnicities, whatever it
is, and at the end of the day, we’re
all humans and we all connect
at a human level. And that’s
really what the Dale Carnegie
principles get to is the kind of that
commonality that we share.”
What will AI do? AI will automate some of the more
predictable kinds of things that people do. And so,
what that will do is, people will then say, “So now I
don’t have to do these things in my job, but I still
have to do these things.” It’s going to require me as
a person, as an employee, as a leader, to then ask,
“Well, how do I rely upon more of my creative skills,
my relational skills, my emotive skills, my emotional
control and emotional intelligence, etc.?” There’s an
opportunity to increase productivity and the human
skills that people have. The people skills, the durable
skills, are going to become even more important.
People aren’t going away, relationships aren’t going
away, influence isn’t going away. Those are going to
become far more important.
What is the whole process for a CEO if they want
to turn around their culture using Dale Carnegie?
Firstly, the CEO needs to be a mentor, teacher, and
coach. Alan Mulally, who was a great mentor to me,
has impressed upon me the importance that the CEO
owns culture. It’s our responsibility to lead that and