The CEO Forum Group Magazine Business 2023 (1) - Flipbook - Page 9
CEO, Cognizant
The second reason Cognizant is well-positioned
is that the future of software and development is
going to be low-code or no-code, which means you
don’t need to be amongst the 26 million developers
the world has to become a power user of software,
to leverage software for better productivity. In
the future, I think companies like Cognizant can
handhold enterprises through a low-code / no-code
world that only has a few developers but a lot of
software consumers. We think, through a much more
efficient development and distribution of software,
the world will switch over to more producers of
productivity.
“Generative AI will drive humans
to be better, purposeful problem
finders while the machines will
share the load of solving problems
with humans.”
We all want to see the successful results of the
endeavor between people plus machines. Workplaces
exist to solve problems in enterprises and those
workplaces are transitioning, with the advent of
generative AI and other AI technologies, into a
successful people plus machines partnership. The
pace at which the change is going to happen will be
more rapid than many realize. Generative AI will
drive humans to be better, purposeful problem finders
while the machines will share the load of solving
problems with humans. So the human endeavor in
the era of generative AI is going to be a very different
one and a heavy lift for enterprises, which will need
partners like Cognizant to help navigate.
AI algorithms, which are built by a small set of
developers, will also need to incorporate and reflect
a large amount of diverse human judgment. To
make AI algorithms production grade, you would
need a form of cognitive diversity in workplaces
which is very different. In Cognizant’s own learning
infrastructure we are gearing up for not just STEM
skills, but also non-STEM skills like anthropology,
sociology, psychology. We need human specialists
who will embed human judgment into AI algorithms
so that they are able to do more than complete
repetitive tasks, but also do cognitive tasks, support
humans, and amplify the potential for better human
judgment.
I think in the business of technology, you’re going
to need STEM plus non-STEM skills to make AI
algorithms more responsible and nuanced. We will
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