25YearFlipbook OnlineFormat Final - Flipbook - Page 5
2019 marks an exciting milestone
at CTM as we enter our 25th
year of operations, and every
member of our team should be
proud of the role they play in the
company’s ongoing success.
The primary reason CTM has
thrived is the calibre of our
people and their commitment
to delivering on our value
proposition. We attract, develop
and retain the best industry
professionals and have developed
a culture founded upon
empowerment, collaboration
and innovation. Our teams are
guided by a highly motivated
management team and Board,
and they are encouraged to
grow and develop professionally
to positively influence CTM’s
business strategy and the travel
industry at large.
Diversification, whether across
industries or geographies,
has been integral to CTM’s
success, allowing us to provide
additional value to customers,
exciting career opportunities for
employees and to drive growth
across our services.
I feel privileged to work for an
organisation that is leading
industry innovation and
service levels for customers. An
organisation that embraces
equality and has a 75% female
workforce. The strength of our
partnerships and the expertise
of our teams put us in a great
position to continue driving
transformation within the travel
sector, and I’m extremely excited
for what the future holds at CTM.
Thank you to all our incredible
employees and the CTM Board
for your professionalism and
dedication, and to our valued
customers, partners and
shareholders for your ongoing
commitment, support and for
sharing our vision.
Laura Ruffles - Global Chief
Operating Officer
CTM 25 Years | 1994 - 2019