INTHEBLACK July 2022 - Magazine - Page 27
SPECIAL ADVERTISING FEATURE
THE BENEFITS
OF OUTSOURCING
IT SUPPORT FOR
YOUR BUSINESS
With many businesses accelerating the uptake
of new technologies throughout the pandemic,
reliance on digital tools is at an all-time high.
For small businesses that don’t have dedicated
IT resources, outsourcing technical support can
be an appealing (and cost-effective) option.
T
echnology issues can present a
significant challenge for small and
medium-sized enterprise (SME)
owners.
Without the funds or scale to employ a
tech team, they often put up with tech
problems that can adversely affect their
productivity and profitability. Couple this
with the rise of cyber scams – not to
mention rapidly changing technologies
keeping everyone on their toes – and it’s
clear that businesses without adequate tech
support may find themselves floundering in
our increasingly digital world.
As Australia’s leading provider of onsite
and remote tech support for SMEs,
Geeks2U works closely with the growing
number of businesses that are choosing to
outsource IT functions. Assisting with
hardware, software, network installation
and repairs, system security solutions, data
back-up and recovery and setting up new
devices, the team can handle any kind of
technology issue.
According to David Pisker, general
manager of Geeks2U, enlisting the expertise
of a business IT support provider can be a
game changer for SMEs.
“Business owners want to work on
growing their business, not worrying about
the technology that supports it,” he says.
“Geeks2U is here to help them take away
that hassle, so that they can focus on what
they are passionate about.”
Here are three key benefits for SMEs that
use Geeks2U’s business IT support services.
ASSISTANCE WHEN AND WHERE
YOU NEED IT
Operating throughout Australia, Geeks2U
technicians can either provide onsite
support (regardless of whether you’re
working from home or the office) or resolve
issues remotely.
The team is available seven days a week
and works extended hours, so even if a
glitch occurs when you’d normally be “off
the clock”, someone will be available to
help. Businesses can also request same-day
servicing for problems that require urgent
attention. For Quinn Accountants, such
efficiency is appreciated when time is of the
essence, saying of a recent Geeks2U
service: “They were on time and did what
they were there to do in a good timeframe.”
KEEPING INFORMATION SECURE
Geeks2U technicians don’t just fix technical
glitches as they arise; they can also conduct
IT health checks to identify any potential
To learn more about Geeks2U’s
business IT support services or to
book an appointment, call 1300 714
215 or visit their website.
risks or gaps in your business, such as those
relating to security and the storage of
sensitive information. Particularly now, with
so many employees working remotely and
accessing company data via mobile and
other devices, it’s essential that SMEs
prioritise cybersecurity to safeguard clients’
(and their own) data.
FLEXIBLE AND COST-EFFECTIVE
SERVICE OPTIONS
There are a number of service and payment
options available to Geeks2U business
customers. Companies can choose from
pre-paid business support packages or pay
for services by the hour, as and when
required. Plus, there’s GeekCover for
business: a subscription to ongoing IT
support that gives SMEs access to their
very own IT department for a fraction of
the cost. This service model offers remote
support over the phone, as well as onsite
call-outs at a reduced cost.
With technology now the backbone of
most organisations, regardless of their size,
it’s imperative that SME owners give this
core component of their business the
consideration it deserves. By partnering
with Geeks2U, they’ll have more time to
focus on their day-to-day operations – not
only boosting productivity, but also
allowing them to shift their attention to
other important tasks, such as growing
their business.
intheblack.cpaaustralia.com.au July 2022 27