INTHEBLACK May 2022 - Magazine - Page 1
LEADERSHIP // STRATEGY // BUSINESS
MAY 2022
“We have dozens of
airline customers, each with
different needs and customer
service propositions, so we
can’t please everybody. We
have to be bold and take a
position that we believe is in
the best interests of our wider
travelling public.”
BALANCING ACT
After a rough couple of years, the air travel industry is taking tentative
steps towards recovery. Phil Neutze FCPA is tasked with maintaining a
balance between optimism for the future and advancing with caution.
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