INTHEBLACK September 2021 - Magazine - Page 15
T E D TA L K
BUILDING TRUST
Marcos Aguiar is a Brazilian business consultant,
and in this insightful TED Talk he lays out a model
to guide companies in establishing a reputation
of trust with their customers, particularly when
casual or contract workers are involved. The
key points are standards of behaviour required
for employees, a clear contractual relationship,
incentives to encourage cooperation, a measure
of control over employees who interact with
customers and transparency, including a system
for customer reviews, a process to mitigate errors
and, if there is a problem, to address it quickly.
These are important points, presented in a voice
of authority.
WAT C H T H E T E D TA L K H E R E
P O D C AS T
BOARD PERFORMANCE
Dr Dambisa Moyo is an economist who sits on the boards of several large corporations. As the author of a new
book, How boards work: And how they can work better in a chaotic world, Moyo is interviewed by Astrid
Sandoval, executive editor with consulting giant McKinsey & Company, for the Author Talks series. Moyo
believes that many boards can markedly improve their performance, especially in oversight, by recruiting
from outside the C-suite. She also argues that a board has to be willing to use all the available levers to drive
change and to align the company’s strategy with societal values.
L I S T E N T O T H E P O D C AS T H E R E
S T U DY
S A L A RY G U I D E
REPORT
A N T I C I PAT E G R O W T H
TEAMWORK KEY
WHY WINNERS WIN
The CEO Imperative, a study by accounting
firm EY, has found that business leaders
in Australia and New Zealand are looking
forward to a period of solid growth, building
on two quarters of good figures. In fact,
revenue growth for many Australian and
New Zealand firms is higher than the
average tracked by EY’s global report.
However, the future will not be a return to
“business as usual”. Digital transformation
is the key trend affecting business, although
companies are increasingly focusing on
purpose, culture and people management,
as well as on closing the gaps between good
intentions and effective execution.
Survey data in the Salary Guide FY21/22
released by recruitment firm Hays shows that
teamwork is the skill that employers value most
in their staff, with 96 per cent rating it to be as
important or more important than a candidate’s
technical abilities.
Significantly, many employees have also
expressed a desire to work more collaboratively
with others, including colleagues working
remotely.
Candidates for jobs should be able to point
to instances where they were part of effective
teams, explaining their specific contribution, how
their time was used, the communication tools
they used and how the goals were reached.
Boston Consulting Group’s The Value Creator
Rankings contains analysis based mainly on
shareholder returns. Despite COVID-19, capital
market performance has remained strong,
helping sector leaders move even further away
from the pack. The strong performers had
invested in digitisation and other technology
based enhancements before the pandemic,
and they reaped the rewards in 2020 and 2021.
The sectors that performed best were
technology, medical technology, financial
infrastructure, sustainable energy and mining.
The report also shows that investors are
seeking companies that look to the long
term in strategy and resource allocation.
DOWNLOAD THE REPORT HERE
READ THE GUIDE HERE
READ THE REPORT HERE
intheblack.com September 2021 15