annual report 2020 - Flipbook - Side 9
INDUSTRIENS PENSIONSFORSIKRING A/S ANNUAL REPORT 2020
MEMBERS AND THE PENSION SCHEME
Increasing interest in monitoring pension
savings
Once again, Industriens Pension saw
considerable interest from members in
monitoring their pension savings. Use of our
digital services set new records and reached the
highest levels ever in 2020.
In 2020, more than 1.46 mill. sessions were
conducted through the Industriens Pension app,
and our website had 16.8 million page views for
information about the pension scheme. This is
an increase of 10% in the number of sessions
and 14% in the number of page views compared
with the previous year, which also saw record
numbers. Traffic is thus moving rapidly towards
mobile devices. In 2020, more than 82% of all
sessions were on mobile devices.
is considerably less than the previous two years,
when we had nine-12 complaints.
The Danish Insurance Complaints Board
completed six of our cases in 2020. In five of
these cases, our decisions were upheld, and in
one case, we agreed with the complainant
before the case came before the Danish
Insurance Complaints Board. We have not lost
any cases decided by the Danish Insurance
Complaints Board.
Personal contact was also given high priority in
2020. The member and business services team
was in contact by telephone with members and
companies more than 267,000 times.
Furthermore, we held numerous meetings with
members and companies, although the
framework for face-to-face meetings had to be
adjusted substantially due to the COVID-19
situation. In 2020, Industriens Pension held
more than 2,200 meetings to provide members
and companies with direct information on the
pension scheme. In particular, there has been
considerable growth in the number of online
meetings and individual meetings.
Danish Insurance Complaints Board
Industriens Pension is a member of the Danish
Insurance Complaints Board, which takes the
place of the Consumer Complaints Board in the
insurance area. In 2020, there were six
complaints against Industriens Pension, and this
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