IPF årsrapport 2018 (eng) - Flipbook - Side 6
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Table 5
Benefits paid
DKK mill.
2014
2015
2016
2017
2018
Payments for old-age pensions
821
917
1,093
1,358
1,610
Payments for loss of ability to work
571
585
612
643
689
Payments on death
325
331
383
355
467
Lump sums for critical illnesses
Transfers on changes of job
124
138
134
137
142
3,591
2,230
2,731
2,442
2,686
Other payments
87
95
92
125
140
112
16
-1
0
0
5,631
4,312
5,045
5,060
5,733
96
71
119
110
133
5,727
4,384
5,165
5,170
5,866
Tax correction of old-age lump sum
Total payments
Transferred to other insurance provisions
Total benefits
Table 6
Number of new recipients of pensions
Payments due to certain critical illnesses
2017
2018
1,348
1,442
Payments due to degree of disability of between 50%-67%
183
150
New disability pensions (degree of disability more than 67%)
914
977
Payments to surviving relatives after death
1,172
1,339
Retirement savings scheme paid out, but member not retired
3,093
2,805
Old-age pension paid as a lump sum
2,568
3,014
New old-age pensioners
4,338
4,525
Continued low administration costs
In 2018, “Expenses per insured party” were DKK
272. For 2019, the monthly contribution for
administration is set at DKK 22 per member,
corresponding to DKK 264 annually. This keeps
the administration contribution at a level that
maintains Industriens Pension’s position as one of
the very cheapest pension companies in the
sector.
2018 also saw a considerable strengthening of
personal contact, with more than 260,000
telephone conversations; an increase of almost
20% compared with 2017. Employees from
Industriens Pension visited more than 1,700
member companies to provide members and the
companies with direct information on the content of
the pension scheme.
More contact with members and companies
In line with previous years, 2018 saw increased
contact by Industriens Pension with members and
companies. The increase in 2018 was
considerable, as the number of sessions and page
views on the website and the app almost doubled.
Finally, in November 2018, we hired a
new ”colleague”: Roberta, a chatbot who has
already conducted more than 1,000 interviews.
Roberta has been developed in collaboration with
IBM and is based on artificial intelligence. Roberta
will be a supplement to our personal contact with
members.
At the end of 2017, Industriens Pension launched
its new app, and right from the start, members
have taken advantage of this easy access to
personal information about their pension scheme.
In 2018, there were almost one million sessions on
the web and the app and more than 10 million
page views for information about the pension
scheme.
Several prizes in 2018
In 2018, Industriens Pension was lauded as the
best European labour market pension company by
the Investment & Pensions Europe organisation.
The same organisation also awarded Industriens
Pension the Real Assets & Infrastructure Investor
of the Year award at the IPE Real Estate Global
Awards.