IPF årsrapport 2018 (eng) - Flipbook - Side 7
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Furthermore, in 2018, Industriens Pension was
lauded as the best digital pension company by
FinansWatch, a financial news media, and Wilke, a
market research firm. The judges emphasised “My
page” login area and Industriens Pension’s skill at
innovating.
In addition, the sector analyses by Loyalty Group
and by FinansWatch and Wilke showed that
member satisfaction and loyalty at Industriens
Pension is one of the highest in the pension sector.
The survey “Finansimage 2018” by Finans-Watch
and Wilke showed that Industriens Pension ranked
at the top in terms of ”net promoter score”, which
expresses the extent to which companies' own
members would recommend their pension
company to others.
Industriens Pension will continue its work to raise
member satisfaction and loyalty.
Danish Insurance Complaints Board
Industriens Pension is attached to the Danish
Insurance Complaints Board. In 2018, there were
nine appeals against decisions. This is a small
number.
In 2018, the Danish Insurance Complaints Board
decided 14 cases (seven of which dated back to
2017), and decisions by Industriens Pension were
upheld in all these cases.
Two cases have not yet been decided.