Dovetale Everyday Catalogue (NP) - Catalog - Page 5
Standard Terms & Conditions
All new accounts must complete a new account
Orders are shipped by Fedex for small parcels
or LTL for heavy or larger pallet orders. A
fixed freight charge of 3% of the invoice value
on orders over $1000.00 (e.g. A $1500 order
would have a discounted freight charge of
$45) will be applied to all orders shipped to
the ten provinces in Canada. Shipping terms
include delivery from Dovetale Collections to
the customer’s door. Due to the weight and
size of some orders over $1000, palletized
shipping may be required. For locations where a
receiving dock to receive pallets is not present,
palletized shipments will be delivered to the
customer’s door. Inside delivery of palletized
shipments for customers without a receiving
dock is available from the delivery company
for a charge of $35.00. This amount will be
automatically charged to your Dovetale invoice
unless specified that this is not required on your
order. Should you have any questions regarding
these shipping terms, please contact Dovetale
Collections or your Dovetale salesperson.
form prior to the initial order being shipped.
Opening orders are shipped by credit card
payment at time of shipping. We accept both
Visa and Mastercard. After two orders, terms can
be established by filling out a credit application.
Once terms are established, payment must
be made by cheque, electronic funds transfer
or email money transfer within 30 days of the
invoice date (net 30).
Please contact our office or your Dovetale
representative to receive an application form.
Terms for all customers with dishonoured
payments will revert to credit card payment for
a one-year period.
The minimum opening order is $500.00.
Minimum re-order is $150.00.
All back orders less than $150.00 are
2. Back ordered items available within 14 days
of the original shipment will be automatically
shipped, when available, unless otherwise
noted on the new account form that back
orders are not accepted.
Any issues concerning the condition of
merchandise received must be reported to head
office within 10 days of receipt of goods. No
claims received after 10 days will be permitted.
3. Items available within 15 and 21 days of the
original shipment will only be shipped once
we receive confirmation from you or your
It is the responsibility of the retailer to maintain
proper inventory control and to rotate product
on their shelves. Credit will not be issued for
goods which have passed the best before code
which were received by the customer more than
3 months previous. Goods are not supplied on a
4. Items back ordered for greater than 21 days
guaranteed sale or return basis.
will be cancelled.
Goods must be ordered in full cases or displays.
Shelf life on products varies by item from 3
months to 24 months. Goods shipped will
always have a minimum of 3 months shelf life
unless it is flagged as a short shelf life item as
listed in the catalogue. Any exceptions will be
confirmed with the customer prior to shipping.