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RETAIL NEWS
Travelstart relaunches
omni-channels
TRAVELSTART has relaunched its in-house travel consultancy,
Travelstart Live and said it is better equipped to assist customers who book complex routings, multi-city and multi-pax trips.
Head of Sales Linda Balme said the development was more
than just a rebrand and the company recognised the importance of an omni-channel sales model.
Travelstart Live caters for bookings more complex than those
with fewer segments, including group bookings, multi stops,
cruises and “unique” holiday packages.
The company uses analytics to automatically prompt relevant customers to Travelstart Live where they could be offered
additional support.
Ms. Balme maintained: “It is a significant shift internally and
H Sandra Raw of Flight
Centre Associates was
top seller and the overall
winner of Uniworld Boutique River Cruises’ latest
educational sales incentive.
Sandra won a Bordeaux,
Vineyards & Chateaux river
cruise for two.
E Travelstart ran a domestic and international package
holiday promotion to help promote the live service. Pictured above: Head of Sales Linda Balme.
in how we want to communicate with our customers…agents
are now integrated with the website and apps, rather than competing with digital channels as a standalone service…”
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