Ecommerce Ebook EN V2 (2) - Flipbook - Page 21
B- T
YPES OF KEY
PERFORMANCE
INDICATORS
There are many types of key performance
indicators. They may be qualitative, quantitative,
predictive or descriptive. KPIs generally fall into
one of the following five categories:
1
Sales
2
Marketing
3
Customer service
4
Manufacturing
5
Project management
KEY PERFORMANCE INDICATORS
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