FY 2023 ADOPTED BUDGET AS OF 9-22-22 - Flipbook - Page 57
Strategic → City of Eustis Performance Measurement System and Budget Trends
● Monitoring and Communicating Progress: How well are we doing? City monitors the process
to identify weaknesses and strengths and recalibrate departmental approach to make it more
impactful; to improve the efficiency and accountability of the communication budget; and, most
importantly, demonstrate and quantify the effectiveness of communication. City monitors their
plans, documents progress, and communicates with the community to monitor performance
progress.
● Quality Improvement: How will we improve? It consists of systematic and continuous actions
that lead to measurable improvement in City services. It is establishing a program or process
to manage change and achieve quality improvement in public service policies, programs, or
infrastructure based on performance standards, measures, and reports. City might correct the
course as needed, based on monitoring progress.
Performance Analysis targets the evaluation of the annual performance. Thus, it provides support
for establishing control loops to influence operations on the one hand and to optimize processes
in the long run on the other. Performance analysis can help to review departmental contributions
towards a project or assignment that was prioritized by strategic plan.
Figure 10:
City of Eustis Performance Management System Framework
Developing Performance Measures:
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■
■
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Revenue Growth - Citywide (Annual Comprehensive Financial Report)
Net Position (ACFR) – Citywide (Annual Comprehensive Financial Report)
Number of Employees (Annual Comprehensive Financial Report)
Number of Customers Requesting Service (Annual Comprehensive Financial Report)
Output Measures:
■ Number of Permit Applications Reviewed (City Manager Letter Information)
City of Eustis, Florida
Adopted Annual Budget
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