GraceMar-Online-Trainings-and-Certs - Flipbook - Page 16
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Customer Service & Sales Certification
Complete this course in 40 to 50 hours!
Customer Service & Sales Certification – is perfect for students who are
interested in or currently working in a customer facing role, whether in
retail or another industry.
Students will master customer service and sales skills, including
understanding the customer life cycle, developing effective strategies to
engage customers, assessing customer needs and closing sales. They’ll also gain crucial workplace skills
that include problem-solving, working in teams, reading customer body language and increasing
customer satisfaction and retention.
Course delivery is online. The Self-paced lessons allow students to engage with curriculum videos,
activities, and knowledge checks.
Students receive a printable completion certificate, digital badge and a credential they can list on their
resume. At the end, students are ready for jobs that are in high demand right now.