GraceMar-Online-Trainings-and-Certs - Flipbook - Page 19
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Certified Guestroom Attendant (CGA)
Online Program
This certification can only be attained if the individual is
presently employed in the respective field.
Guestroom attendants bring the shine to each guestroom,
ensuring that the very reason guests come to the property-the guestroom, is kept to the highest standards of
cleanliness. Certification recognizes those guestroom
attendants who are skilled in every cleaning task and who greet guests warmly and respond to their
guestroom needs.
The certification is supported by the START (Skills, Tasks, and Results Training) for Guestroom Attendant.
The online program presents general hospitality knowledge and soft skills needed in the hospitality
industry, along with concise instructions for training new or prospective employees on how to perform
19 key tasks correctly. These include:
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Defining common room status codes
Demonstrating how to use cleaning supplies and chemicals correctly and safely
Understanding safety and security issues for housekeepers
Discussing ways to organize carts and work areas for maximum efficiency
The online program includes access to first online certification exam (retake fees apply if exam is not
passed on first attempt). To purchase retake fees, contact Customer Care.
Successful candidates who complete the START for Guestroom Attendant online program and pass the
30 multiple-choice questions certification exam with a score of 70% or higher will receive a Certified
Guestroom attendant certificate.
Also available in Spanish.