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IBM Technical Support Professional
Certificate
Launch your rewarding new career in tech. This program will prepare you
with job-ready skills valued by employers in as little as 3 months. Set and
maintain flexible deadlines. No degree or prior experience required.
7 Months at suggested pace of 2 hours/week
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Build the Skills to Get Job Ready
Hands-On Projects
Earn a Career Credential
Get ready for a rewarding career in Information Technology (IT) - no experience or degree is required to
get started. With over 400,000 US job openings and an average entry-level salary of $52,000. Computer
Support Specialists are in high demand with opportunities for career advancement. This Professional
Certificate program from IBM was built by experts to prepare you for an entry-level job in Technical
Support.
When dedicating a few hours per week, you can complete the program in 3 to 6 months and develop
job-ready skills employers look for. Whether you are just starting out your career or changing jobs, this
program enables you to develop a strong foundation in IT fundamentals, networking, cybersecurity,
and cloud computing, which are also required skills for many other technology jobs including Software
Engineer, Data Analyst and Data Scientist.
When you successfully complete the program you’ll receive dual credentials, a Professional Certificate
to showcase your job readiness to potential employers, as well as an IBM Digital Badge that will help
your profile stand out. You will also gain access to career and job placement resources upon
completion, which will guide you with developing your resume, promoting your new skills, and help you
in your job search.
WHAT YOU WILL LEARN
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Develop key knowledge and up-to-date skills for a rewarding career in IT and Technical Support
Learn in-demand hardware and software skills that help users select, install, and configure their
devices, operating systems, and applications
Build essential computer networking, cybersecurity, and cloud computing skills that IT Support
and Helpdesk specialists need to be successful
Practice customer service and troubleshooting skills through hands-on labs, demos and
interactive exercises to become job-ready