ESG Report 2022-2023 - Flipbook - Page 25
HIGHLIGHTS
INTRO
ESG MANAGEMENT SYSTEM
PRIORITY AREA
APPENDIX
Hankook Tire & Technology ESG Report 2021/22
Stakeholder Engagement
25
Hankook Tire & Technology categorizes stakeholders according to the
size and scope of their impact on business operations. Core stakeholder
groups are most closely related with and interact with the Company
while general stakeholder groups indirectly or potentially interact
with the Company. We gather stakeholder feedback through varying
communication channels and reflect such feedback into our business
conduct while striving to share our ESG achievements and plans with
Customers (car makers, general customers and dealers)
Communication channel
Communication issue
- Technology exchanges,
exhibitions, fairs
- Sustainability assessments
- Dealer discussion meetings
- Customer satisfaction centers
- Strengthen consumer health and safety in
product use
- Improve product quality and ensure safety
- Reinforce product responsibility and
conduct responsible marketing
- Swiftly handle customer complaints and
offer feedback
them. The major outcomes of this stakeholder engagement process
serve as the foundation in preparing this report.
Governments
Customers
Local
Governments
Employees
Media
Suppliers
Communication channel
Communication issue
Communication channel
Communication issue
- Labor Management Council,
Occupational Safety and Health
Committee
- Discussion meetings, grievance
mechanisms
- Employee engagement surveys
- Intranet
- Internal idea suggestion system
- Proactive Concert
- Build win-win labor relations
- Recognize diversity and strengthen the
ban on discrimination
- Bolster training that supports growth
- Promote a work-life balance
- Facilitate internal communication
- Improve workplace safety and working
conditions
- Regular supplier assessments,
quality and ESG training
- Partner’s Day
- Purchasing portal (HePS)
- Offer competitiveness enhancement
programs for suppliers (training, technical
support, etc.)
- Promote fair trade and win-win
management
- Reinforce proactive communication and
information sharing
Employees
Core Stakeholder
Suppliers
General Stakeholder
International
Organizations
Local communities
Communication channel
Communication issue
- Discussion meetings with locals
- Discussion meetings with local
public offices and NGOs
- Collection of complaints from
local communities
- Revitalize the local economy
- Resolve issues concerning education and
livelihood for the underprivileged in local
communities
- Undertake philanthropic initiatives for
social investment
- Fulfill corporate environmental responsibility
(minimize environmental impact)
NGOs and
Civic Groups
Local
communities
Shareholders
& Investors
Competitors
Shareholders & investors
Communication channel
Communication issue
- Board of Directors
- General meetings of
shareholders
- Overseas conferences
- IR events
- Maximize business performance and
shareholder value
- Manage organizational transparency and
sustainability
- Ensure sound governance
- Advance transparent/ethical management
and integrated risk management