Fall '24 Program Guide - Flipbook - Page 4
MEMBERSHIP POLICIES
PAYMENT OPTIONS
Monthly
Through our bank draft plan, dues are automatically
transferred from your checking, debit, or credit card
account to the YMCA on the 15th of every month. No
renewal notices are sent.
CANCELLATION
Membership is continuous until member requests
cancellation in writing by mail, email, or in person before
the 10th of the month to cancel current Y membership.
Members have 30 days to rejoin without being assessed
a standard joining fee.
NON-SUFFICIENT FUNDS
PROCEDURE
Should your draft be returned to us for any reason,
you are responsible for that draft payment, plus a $30
service charge, in addition to any fees your bank may
charge. If fees are not collected, your membership
will automatically be canceled. Once you return to
reinstate your membership or participate in any activity,
your outstanding balance will need to be paid before
reinstatement can occur.
FINANCIAL ASSISTANCE
The YMCA wants to ensure that everyone has an
opportunity to participate in our programs and enjoy
the facilities and services. Financial Assistance is
available for memberships, child care, and summer camp
programs for individuals and families with financial need.
Financial assistance is available through the generous
contributions of friends to the YMCA through the
Annual Campaign and other sources. Applications are
available online at hanoverymca.org, and at our Member
Services desk. Please allow 1-2 weeks for processing your
application.
JOINING FEES
A joining fee is required for each new membership
and upon reactivation of a membership that has been
terminated longer than 30 days. This fee is a one-time
fee at the start of a new membership or reactivation.
REFUNDS
The YMCA reserves the right to cancel any class that does
not meet minimum enrollment. Members will be issued
a voucher for classes canceled by the YMCA. A refund
will only be issued if requested by the participant. If a
participant drops out of a class prior to the start, the
YMCA will retain a 25% service fee. The balance will be
issued as a voucher for use at the YMCA. After the class
has met once, no credits are issued.
In case of a medical emergency, a voucher will
be issued for classes not attended if the emergency
occurs before the third week of the session and the
participant will miss all remaining classes. A doctor’s
note must be presented within two months to receive
the credit. Only vouchers will be issued. Refunds will
not be offered.
The YMCA will not refund or issue credit vouchers
for weather-related cancellations. Every effort will be
made to make up missed classes. In-house credits will
be issued for all refunds in the amount of $15 or less.
Credits/vouchers may be designated as contributions
to the YMCA’s Annual Campaign fund.
The YMCA reserves the right to apply credit/
voucher refund requests to satisfy financial
obligations to the YMCA including, but not limited
to, Non-Sufficient Funds, Program, and Childcare
Balance Dues for the participant.
This refund/credit information pertains to
membership dues and program fees. It does not apply
to fees paid for childcare and camp programs.
2 | FALL I 2024 PROGRAM GUIDE
LOST & FOUND
Y NATIONWIDE MEMBERSHIP
Lost and found items are available for 1 week after an
item is found. After that time, items are donated to local
charities. Swimsuits are discarded. If you have lost an
item, please check with our Member Services desk.
Please remember to lock up your personal items. Locks
are not permitted to remain on lockers overnight and will
be cut and items put into our lost and found. The YMCA
is not responsible for lost or stolen items. Please do not
leave valuables in lockers.
Nationwide Membership enables you to visit any
participating Y in the United States and Puerto Rico
through membership at your “home” YMCA (your home
location is the facility that enrolled you as a member
and collects your membership dues). With Nationwide
Membership, members can visit any participating Y at no
additional cost. Nationwide Membership is an essential
part of our cause to strengthen communities.
MEMBERSHIP CARDS
Your Hanover Area YMCA membership makes you eligible
for our discounted program rates on specific programs.
Please visit hanoverymca.org or ask your Membership
Services Representatives for specific rates.
When using the YMCA you must present your
membership card. If your card has been lost, a new card
can be purchased for a $5 fee. We recommend your
membership card be put on your smartphone which is
available for either Apple or Android phones. Stop by our
Member Services Desk to receive support with this.
LOCKERS
Lockers are for day use only and not for overnight
storage. Personal locks will be removed and any personal
items will be available at the Front Desk.
NORTH Y Only:
Locker Rooms Close 15 Minutes Prior to end of staffed
hours. The locker rooms are then locked behind the 24/7
gate and you will no longer have access until the next
day. Please take your belongings into Fitness Center or
utilize the blue lockers near the pool if you are working
out close to closure.
INCLEMENT WEATHER POLICY
Information about weather related closures can be
viewed by checking our website at hanoverymca.org. or
our social media pages on Facebook and Instagram.
Closings
MEMBERSHIP DISCOUNTS
GUEST POLICY
Guests accompanied by members 18 and over may use
the facility a maximum of three times per calendar year
at $10 per visit. An adult member may bring a maximum
of two (2) guests per day.
• To ensure the security of our members, program
participants and guests, we require a (governmentissued) photo ID. All guests ages eighteen (18) and
older are required to provide a photo ID, sign the
Membership and Program Waiver, and must have
their picture taken at the time of their first visit. Any
guest under eighteen (18) years of age must have a
Membership and Program Waiver signed by his or
her legal parent or guardian. Youth guests age ten
(10) and under must be accompanied by an adult
[age eighteen (18) and older] at all times while the
youth is in the facility. Any member who signs in a
guest is fully responsible for the guest and their
guest’s actions while on all Y premises.
The YMCA is closed for the following holidays (24/7
Access remains available):New Years, Easter, Memorial
Day, Independence Day, Labor Day, Thanksgiving, and
Christmas. The Y may also close due to unforeseen
circumstances, such as, but not limited to, inclement
weather, facility safety or community health concerns
as mandated by authorities. No refunds, credits or
make-up classes will be given for such closings.
DRESS CODE
Shirts and shoes are to be worn at all times, with the
exception of in locker rooms and aquatic areas. However,
athletic shoes or closed-toe shoes are required in all
fitness center areas. Shirts and shoes are not required
where bathing suits are permitted. No clothing with
vulgar language, obscene gestures, racial slurs, or
anything that contributes to a hostile environment
or would be considered inappropriate in a family
environment may be worn. The YMCA reserves the right
to define inappropriate or offensive attire.
ACCURACY POLICY
The YMCA has made every reasonable effort to
determine that everything stated within this guide
is accurate. The YMCA apologizes for accidental
omissions or errors. The information contained
within this booklet, including prices, fees, codes,
facility schedule, hours of operation, classes and
instructors, is subject to change without notice by
the YMCA. Changes may occur during a session.
Notices will be posted in the facility when changes
are made.
HANOVERYMCA.ORG
