Emotional Intelligence is the key to success in this COVID era - Flipbook - Page 2
SELF-REGULATION
Success in turbulent environments requires high levels of selfregulation.
The key to successful self-regulation is the ability to control or
redirect impulses and moods together with the ability to think
before acting. Successful self-regulators still feel bad moods and
emotional impulses, just as everyone else does, however they find
ways to control them.
Self-regulation is important because people who are in control of
their feelings and impulses (ie people who are reasonable) are able
to create an environment of trust and fairness.
In today’s fast-moving and ever-changing environment people who
have mastered their emotions are able to roll with the changes.
When a new initiative is announced they don’t panic. Instead they
are able to suspend judgment, seek out information and listen to
others.
ASK
YOURSELF:
During busy times how do I feel?
In these situations how do I come across to
others?
When did I experience lots of changes? How did
I feel?
What do I find stressful?
What do I do when I am feeling stressed?
MOTIVATION
People with high levels of intrinsic motivation have a passion for
the work they do. They understand the importance of their role
and the contribution they are making. They love to learn and are
eager to explore new approaches to their work.
People who are driven to achieve are forever raising the
performance bar; and remain optimistic when situations are against
them.
People with high achievement motivation also want a way of
tracking progress by keeping score of hard measures such as KPIs
and results.
What motivates me to work?
ASK
YOURSELF:
Why is this important?
What are the results I have achieved?
How did I achieve these results?
What do I do when I experience a set back or a
failure?