Welcome to Helia A5 2023 DIGI RGB - Flipbook - Page 11
10
Behaviours
2
3
Rethink the
everyday
Put yourself in the customers’
mindset daily
Challenge the norm to improve
the customer’s experience
Keep an open mind and keep
moving forward
Encourage curiosity and try
new things.
Grow together
Put the customer at the centre
of the conversation
Share your expertise, experience
and perspective openly
Invite and listen to different views
Do right by each other, our
customers and communities.