Hodder Education Health & Social Care 2024 Catalogue - Flipbook - Page 6
LEVEL 1/LEVEL 2 CAMBRIDGE NATIONAL
IN HEALTH AND SOCIAL CARE
Student Book
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Mary Riley, Judith Adams, Maria Ferreiro Peteiro
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Unit R032 Principles of care
h and
Look inside
in health and social care settings
Consultation
Unit R032
Principles of care in healt
social care settings
Ask for
opinions
and views
Ensure
shared decision
making
Clarify
likes and
dislikes
Consultation
View free sample material from
our second edition textbook for Level
1/Level 2 Cambridge National Health
and Social Care.
Discuss
wants and
needs
About this unit
examine key
The focus of this unit is to
and social care
aspects of working in health
settings.
of supporting
You will learn about the ways
effective
service users’ rights and using
you can provide
communication skills so that
also learn about
person-centred care. You will
providing equal
ways of valuing diversity and
the needs of
opportunities in order to meet
care settings.
using
are
who
users
service
are safe,
It is essential that care environments
This unit
healthy, hygienic and secure.
procedures that
explores the measures and
users who use
are needed to protect service
health and social care services.
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Ask for
preferences
and options
Figure 1.6 Aspects of consultation
Service users in health or
social care environments should
be asked
for their opinions and views
about the type of care they
would like.
Their views and opinions should
be taken account of as much
possible when planning and
as
providing their care.
It is very important that service
users are involved in the consultation
and decision-making process
for their own care and support.
requires service providers
This
and service
so that care provided is appropriate users to work in partnership
and meets the service user’s
needs.
Topic areas
In this unit you will learn about:
in health and
1 The rights of service users
social care settings
2 Person-centred values
in health and
3 Effective communication
social care settings
service
and
users
4 Protecting service
care settings.
providers in health and social
Figure 1.7 Getting to know
a service user to support their
rights
Key term
Consultation The process
of discussing an issue with
another person in order
to receive their thoughts,
advice or opinion, so
that a decision can be
made that is acceptable
and appropriate for all
involved.
Stretch activity
Supporting
consultation
Figure 1.7 shows a
service provider having
a conversation with a
retirement home resident.
1 Make a short list of
questions that the
service provider could
ask to support the
resident’s right to
consultation.
2 Share your questions
with a partner and
explain how each
question supports the
right of consultation.