COP 22 - UN Compact - Flipbook - Page 21
QUALITY ASSURANCE
Goal
99%
External quality
assurance
Our ambition is to ensure happy customers, and know the main
challenge in this regard is quality failures. Our goal is an exter
nal quality assurance of 99%. Going from a external quality rate
of 97,56 % in 2021 to 97,84% medio 2022, we have already
manged to improve the assurance. However, we are approaching
a quality rate that is difficult to improve a lot more, therefore our
primary objective is to ensure continuous quality improvements, by
implementing digital quality control systems, to ensure full transpa
rency of our efforts.
Further more we know our products are produced to last. Therefo
re we are increasing our warranty obligation from 5 years to 30
years, as a clear statement that we take full responsibility for our
products, but also, that we are willing to challenge what is expe
cted in an industry, with a current lifecycle of 11 years applicable
for kitchens.
75%
Laminate
76%
Solid wood
100%
Linoleum
CERTIFIED PRODUCTS
Our third part accredited certifications is most important to us,
as sustainable statements must be documented and held ajour to
avoid misleading information. We therefore aim to increase our
number of relevant certifications, to ensure that you as a consumer
may benefit form multiple certified product option and not least an
assurance that what we say is what we do.
KNOWLEDGE SHARING & DESIGN
DEVELOPMENT
Assure longer
product lifetime
As the definition of what is regarded sustainable is constantly developing, we introduce a data-driven screening tool, which will
play a central role in our product development process towards
implementing product solutions with the highest potential of being
sustainable. We are cooperating with leading influencers to the
sustainable transition, ’Målbar’, as fact-based tool to help you decide and differentiate your consumption.
The product impact data will also serve as a method to evaluate,
how we can assure longer product lifetime by introducing new service solutions for maintenance and repair, and ultimately take-back
and upcycling.
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